> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating payments in the web portal

| This article provides a step-by-step guide on how to create a charge for a client.

There are two ways to create a charge for a client in Handy: in the **App **or through the ****Web portal****. This article will go over the process using the web portal.

# Web portal

Go to the Main menu and click on ****Reports and goals****, then select ****Collection report****:

![](https://storage.crisp.chat/users/helpdesk/website/-/6/d/d/a/6dda86239fcf6800/f07134cd-b01e-4638-ae97-b65766_izelxu.png)

There, you'll find the option to ****+ Create new collection****

![](https://storage.crisp.chat/users/helpdesk/website/-/b/6/3/7/b63742ef7f675000/4e61c66d-064a-4318-ba08-4702b5_1dpfj91.png)

This will open a screen where you'll search for the client's name, which will then show you the client's current balance.

Below that, you'll select the payment method, the amount to pay, and any additional comments or reference:

![](https://storage.crisp.chat/users/helpdesk/website/-/8/8/9/c/889c8e4c5e301000/60e19b71-3480-4e35-bf9d-8df50a_1uavok8.png)

Once you've added all information, save the charge so it can be applied to the client's profile.

||| Here, you can find the article on how to [create payments from your mobile device](https://help.handy.la/en-us/article/creating-payments-from-your-mobile-device-tw6npw/).

Send us a message in the chat if you have any questions!