> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Disable or edit clients

||| In Handy, clients are not deleted, but they can be disabled.

If a client gets disabled, they won't be able to have visits or sales programmed or registered. Disabled clients will not be visible to users in the mobile app.

IMPORTANT: As clients are not deleted, they will still be visible for history reports.

There are two ways to disable clients: either individually or in bulk.

# Individually

Select ****Clients**** in the main menu:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/5/6/4/a564f9ae2a4b5000/faa45aa9-65a9-4398-9755-415b43_es7ugx.png)

Identify the client you want to disable and click on the edit button:

![](https://storage.crisp.chat/users/helpdesk/website/-/5/a/6/1/5a61465c4a9c3400/adbb2ca2-361e-4bc9-9989-15c52f_hux3jc.png)

When editing the client, check off the ****Enabled**** box:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/0/f/9/a0f9b0163aa4e800/246df742-32a0-4f01-a4c8-f32734_19549j7.png)

Click on the ****Save**** button. Now, the client has been disabled.

# In bulk

In the client's menu, click on ****+ Add****, then select ****Clients with Excel template****:

![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/9/f/d19fe98bb5834000/0806c045-4f85-43bb-8f42-a12861_hpea8q.png)

Download the Excel template. Make sure to click on ****Include current data**** before downloading, to ensure that your client's information is included in the template. Once you've downloaded the template, find which client (or clients) you want to disable, and in the ****Enabled**** column, write the word ****NO****. This will disable the client.

Once you've made all necessary changes, save the template and upload it back to Handy.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/7/c/b/c7cbb58bab6b8800/3cb1a6e8-26e6-4a32-ac69-d8912a_3eciro.png)

In Step 2, you'll see that the box ****Ignore balance column**** is selected. This is to ensure that ****no unwanted changes are made to your client's balances.****

|| Important: It's not possible to edit the Code field when editing clients in bulk. This is to avoid creating duplicates.

To learn more about how to fill in client data, click here:

[How to fill in client data](https://help.handy.la/en-us/article/how-to-fill-in-client-data-a3v7v0/)

| We recommend that the mobile users synchronize Handy after completing these steps to ensure that the information is up to date on their device.

Send us a message in the chat if you have any questions! 😎