> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Restrict order creation for prospects

The concept of a ****Lead**** is used to differentiate between "official" clients created by salespeople in the app and potential clients that salespeople encounter while completing their routes and performing their day-to-day tasks.

In the web portal, you can identify which clients are leads when looking at your clients:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/f/5/c/1f5cbc78586fd800/38e29ec4-3225-4c33-9fca-b84506_117h52w.png)

Or when looking at the client's details:

![](https://storage.crisp.chat/users/helpdesk/website/-/6/7/3/c/673cbc3db0514000/fd526c60-15dc-4b8d-a3c5-80e257_sddehn.png)

You can also edit whether or not a client is considered a lead:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/8/a/6/18a63c6c2cf76500/b99ca7ba-d90f-47f6-96f9-6d96b2_u8jr9e.png)

When enabling the setting ****Restrict order creation for leads****, your users will only be able to create orders for "official" clients, not for leads.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/a/c/9/cac957f4c1318000/50185d3a-e0bb-41b3-b4eb-0e2ec6_ml80fw.png)

Send us a message in the chat if you have any questions!