> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Syncing the mobile app

Syncing helps us send information from the mobile app to the web portal and vice versa, helping us keep the two connected.

|| TIP: We don't recommend syncing too often, as it may drain your device's battery.

Syncing is very easy. Go to ****Profile**** in the bottom left corner of your screen:

![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/2/a/f12a3e44d5c2d800/8e4fa80e-7859-47d5-a3fa-b90884_jrs7vo.png)

There, click on ****Sync****:

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/e/3/e9e3675ee6103800/52d20e13-51bf-4d1d-8769-f692ea_h4wn4y.png)

If the syncing process is working correctly, you'll see this screen while it's loading:

![](https://storage.crisp.chat/users/helpdesk/website/-/9/2/9/3/92939b2b87505800/dc984fa4-b9d4-4207-b259-cdc0f2_nk4q4g.png)

The Handy app and the web portal constantly send each other ****real-time**** information when the devices have a good internet connection. If they don't, they will automatically try to sync every 3 hours.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/5/3515535608e63400/ee84a7f8-94de-4357-8a05-65ac5c_1vul3p7.png)

Send us a message in the chat if you have any questions!