> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# User details and activity

| ****It's important to analyze your users' activity to find opportunities for improvement and become more efficient, such as improving routes, improving time management, adjusting expectations, etc.****

Viewing a user’s activity gives you access to a wide range of information in a simple, organized way, from a high-level overview down to the smallest details.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/2/b/9/82b90bf3d79bf000/14733546-3074-4921-98dd-0b26be_dmcwb1.png)

* In the top left side of the screen, you'll find some relevant information about the user:

Name, open/closed session, zones, mobile device battery:

![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/8/3/cf83f050f258f800/62c25159-1186-46b7-9c8d-42bc17_1huzcrg.png)

* ****Below the date filters, you'll see the Activity section.****

Here, you'll see the user's activity grouped by the date range you selected. You can see the user's visits, orders, payments, etc.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/1/1/2e11037d4e868e00/b5bd2b3f-64f5-4e19-9302-43f405_122rd3g.png)

* ****At the bottom of the left side of the screen, you'll see a timeline of the user's activity, as well as a filter to view only visits, orders, deliveries, payments, forms, etc.****

![](https://storage.crisp.chat/users/helpdesk/website/-/9/7/8/e/978eec1fce45d800/ca6e03c4-c520-4217-ac0d-06d383_smjyb5.png)

* On the right side of the screen, you'll see a map with the user's routes and clients for the time range you select.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/0/d/a80d5020439e2800/bca8e0ec-5d24-4a0e-ad56-b710b5_134shgf.png)

All of the map's information can be filtered to show only what you're most interested in.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/e/a/89ea45d7843f5000/8011cc9e-1e1b-4914-8cab-ab13a4_oiccpk.png)

In the top right side, you'll also be able to choose how to view this screen. Either how we've just seen it, only show activity, or only show the map:

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/d/d/75dddafd0cade40/27ad5a55-cb01-4599-bd8d-15f732_1l3q1sv.png)

* Only Activity:

![](https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2026-01-19-at-12153_14wqze7.png)

* Only map and routes:

![](https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2026-01-19-at-12184_hgfa2t.png)

****As you can see, one simple screen can give you plenty of valuable information on the user's activity and performance.****

Send us a message in the chat if you have any questions!