> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Virtual printer

| With Handy, you can print digital tickets, where you can see them as an image on your device, instead of using a physical printer.

This will help avoid wasting paper by being able to see tickets before printing them.

### Here's how to do it:

Click on the option "Virtual printer" when selecting which printer to use:

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/3/b/243b2d406b153a00/0a05ad0d-921a-4948-9421-b0614b_1lm1bjd.png)

Now you'll be able to choose a virtual printer when printing, which will then take you to the following app called ****RawBT****, which you'll need to download:

![](https://storage.crisp.chat/users/helpdesk/website/-/6/9/6/0/6960cbc90b804400/b2ca0299-c5cc-4de3-ba62-cda349_zkqrse.png)

Once you’ve downloaded the app to view tickets before printing, open the order from your timeline and select the ****More**** option.

This will open the following screen to view the ticket. Click on ****Print:****

![](https://storage.crisp.chat/users/helpdesk/website/-/9/d/b/b/9dbb58a6aa6f1800/66454c4d-cd38-4219-993c-5cdea6_6e0im7.png)

The ticket will look like this, and you'll also be able to share this digital ticket with your client:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/f/7/d/1f7dbb2c565023/f5e48790-734a-4aeb-8541-e5f3aa_1wv6e2h.png)

Send us a message in the chat if you have any questions!