> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Create purchase incidents

You can add or create incidents of your purchases during the document upload or when the document is already scanned.

## Create incidents when uploading documents

1. Upload a document. Do you have any doubts? We tell you how in [this article](https://intercom.help/haddock-app/es/articles/6863568-como-subir-un-documento)
2. Select the **reason** for the incident
Write the **description** (Optional)

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/e/2/cfe20113da3e3800/443427c0-89fd-4cf9-924d-424cce_1is3eft.png)](https://downloads.intercomcdn.com/i/o/644952971/fd15c03cd05ce11d5aafaf04/Screenshot+2023-01-03+at+08.12.47.png?expires=1755002700&signature=250d823d70f40fb41397b477bb41b79b10d60db846a4259c4721cf5fe87813b9&req=ciQjH8x8lIZeFb4f3HP0gELH7W734JMnywDx%2Fxmhu%2Fvkir6p0PZH9pD8wvGg%0A9Vc%3D%0A)

---

## When the document is already digitalised

1. **Open the document** to which you want to add the incident
2. Click on "**add incident**" (selected in the first image)
3. Select the **reason** (second image)
4. (Optional) Add a **description** for the other people in the team who have more information.

[![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/6/1/37618debb4731200/75900bda-c421-4388-87b8-ca3f43_hlpxf9.png)](https://downloads.intercomcdn.com/i/o/644953008/53ddfab278333cefd53f5d93/Screenshot+2023-01-03+at+08.14.56.png?expires=1755002700&signature=838054adb8db5a7ab0e92b62a54fcc82b5cc9f2ae8b9c81533d083ccf0c21017&req=ciQjH8x9nYFXFb4f3HP0gH9Dd4NWScBvnz0N%2FqbhMT%2B8H5uYU0AL7pUOoZAJ%0Axj7aRJ70kXDh%2FebbEw%3D%3D%0A)

[![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/5/6/2e561a1112d81200/040cbb5a-1b9c-4d3c-b9f7-6008dc_wgo8yt.png)](https://downloads.intercomcdn.com/i/o/644953069/dfec4157bd28199651df8e44/Screenshot+2023-01-03+at+08.15.18.png?expires=1755002700&signature=3882a380cb9209ad9ad80676e99d5926aa726a1c77c699d2eee4289cb9956b78&req=ciQjH8x9nYdWFb4f3HP0gEbRWDaTaiPL%2FLXwsdtgIKoAlZyDvHt1jm7%2Ba6mc%0AxXiacYm9FpkTnGbEgQ%3D%3D%0A)

---

## Created issues

On the **issues page** you can see who created the issue, its status, add extra comments and, once it is solved, mark it as solved:

[![](https://storage.crisp.chat/users/helpdesk/website/-/e/2/8/7/e2873331e33b0000/816d6d5d-2aa0-4451-a7d0-1d6107_bppdr8.png)](https://downloads.intercomcdn.com/i/o/644960564/b9e66cf7b0687b5b6c95198c/Screenshot+2023-01-03+at+08.39.26.png?expires=1755002700&signature=34524653328ed09b95e56f050178edb26996961ee598fe0d8d81d7aa5f9afac2&req=ciQjH89%2BmIdbFb4f3HP0gM8%2FAok6H2c8N%2BkklamJKXvA%2Fqco6VGyuSBhBmYf%0A5yHqZfAvvjw9cwevdA%3D%3D%0A)