> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I create custom filters for my conversations?

**Crisp provides custom filters, that are included in all our plans. It helps you to create a specific display regarding your conversations**

| Custom filters are available in all our plans

## How to find your custom filters ?

As shown below, you can easily reach them by overflowing the "Filter" label on the top left side of your  
Crisp Inbox.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/2/2/9a2250dde8d68000/95068f34-2e83-41da-b5c8-166481_y2ulup.png)

| You are now able to click on the filter you want or start creating a new one

## How to create custom filters ?

**Give a clear name to your filter so that you can easily find it afterwards**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/d/8/c/8d8c6e37625f3800/aff0f38b-4fd1-4167-b3c1-bd775a_cczv1d.png)

For example, at Crisp, we use the word "Lead" for displaying all the conversations that have triggered the  
lead segment.

* Click on the "New filter criterion"  
* Choose the criterion you want your filter to be based on  
* Set the logical operator that you want to use  
* Write the filter you want to use  
* Click on the "done" button

![](https://storage.crisp.chat/users/helpdesk/website/-/f/e/b/9/feb99a0c7c141000/8fc10fb8-f881-47da-b578-3881a2_1kbjmbh.png)

## What kind of criterion can I use for my filters ?

You can start to build your filters with all of these criterion

* User Email  
* User Ip Address  
* User Phone  
* Chat State  
* User Availability  
* Last Active Date  
* Email Verified  
* User Blocked  
* Country  
* City  
* Operating System  
* Browser  
* User Language  
* User Timezone  
* Chat Data

## Which kind of logical operator can I use for my filters ?

* Equals to  
* Differs from  
* Greater than  
* Less than  
* Greater or equal  
* Less or equal  
* Has pattern  
* No pattern