> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I format Knowledge Base articles?

**Knowledge Base articles are formatted with Markdown. Markdown is an easy-to-use syntax to format texts. You can use Markdown to insert bold text, titles, images and even YouTube videos.**

This article sums up the Markdown syntax items that are available to you in Crisp Helpdesk.

# Format text

###### Bold text

Markdown code: `**This is a bold** text section.`  
Example: **This is a bold** text section.

###### Italic text

Markdown code: `_This is an italic_ text section.`  
Example: *This is an italic* text section.

###### Underlined text

Markdown code: `__This is an underlined__ text section.`  
Example: __This is an underlined__ text section.

###### Strikethrough text

Markdown code: `~~This is a strikethrough~~ text section.`  
Example: This is a strikethrough text section.

###### Highlighted text

Markdown code: `++This is an highlighted++ text section.`  
Example: This is a highlighted text section.

# Insert titles

###### H1 title (huge)

Markdown code: `# Huge title`

###### H2 title (large)

Markdown code: `## Large title`

###### H3 title (medium)

Markdown code: `### Medium title`

###### H4 title (regular)

Markdown code: `#### Regular title`

###### H5 title (small)

Markdown code: `##### Small title`

###### H6 title (tiny)

Markdown code: `###### Tiny title`  
# Delimitate texts

###### Horizontal line

Markdown code: `---`

# Insert lists

###### Bullet list

Markdown code: `* Item`

###### Numbered list

Markdown code: `1. Item`

# Insert code examples

###### Inline code (single line)

Markdown code: **`inline code`**

###### Block code (multiple lines)

Markdown code: **`block code`**

Note that you can also prepend the programming language to the code, which can be:

* `html`  
* `xml`  
* `css`  
* `c`  
* `javascript`  
* `bash`  
* `go`  
* `java`  
* `json`  
* `php`  
* `python`  
* `ruby`  
* `swift`  
* `objectivec`

# Insert tables

Markdown code:

```
| Header 1 | Header 2 | Header 3 |
| -------- | -------- | -------- |
| Value    | Value    | Value    |
| Value    | Value    | Value    |
| Value    | Value    | Value    |
```

Please note that tables have a limit of 50 rows.

# Quote someone

Markdown code: `> Quoting someone there...`

# Insert links

###### To a section of your article

Markdown code: `This is [a link](#3-how-does-it-work)`  
Clicking on this link will scroll up or down to the matching title `### How does it work?`.

|| Please note the link syntax. It starts with an `#`, followed by the level of the targeted link (from 1 to 6). Next comes the title value, in lower case, with dashes instead of spaces. Punctuation is not included.

###### To another article

Markdown code: `This is [a link](/en/article/install-crisp-8bn075)`

###### To an external page

Markdown code: `This is [a link](https://acme.com/)`

# Insert resources

###### Insert an image

Markdown supports images using an alt-text label and image URL:

Markdown code: `![This is a cat](https://storage.crisp.chat/public/images/campaigns/cat.jpg)`

You can also insert a clickable image:

Markdown code: `This is a clickable image 
[![](https://image.acme.com/name.jpg)](https://acme.com)
`

###### Insert a YouTube video

Markdown code: `This is ${youtube}[a YouTube video label](qgPN61LTzZM)`

|| Only the YouTube video identifier is required, not the full YouTube URL.

###### Insert a Vimeo video

Markdown code: `This is ${vimeo}[a Vimeo video label](261941485)`

|| Only the Vimeo video identifier is required, not the full Vimeo URL.

###### Insert a Dailymotion video

Markdown code: `This is ${dailymotion}[a Dailymotion video label](x6g6xd1)`

|| Only the Dailymotion video identifier is required, not the full Dailymotion URL.

###### Insert an HTML frame

Markdown code: `This is 
${frame}[an HTML frame label](http://example.com/frame.html)
`

*Note that you cannot preview the iFrame directly in the editor. in order to visualize your iFrame, you will need to publish the article and consult it directly on your Helpdesk.*

# Insert tips, information and warnings

###### Insert a tip box

Markdown code: `| This is a tip.`

| This is a tip.

###### Insert an information box

Markdown code: `|| This is an information.`

|| This is an information.

###### Insert a warning box

Markdown code: `||| This is a warning.`

||| This is a warning.