> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do chat transcripts work?

**Crisp automatically sends chat transcripts to visitors and operators once a conversation ends. You can still adjust how those transcripts work.**

# What do transcripts look like?

**Transcripts are emails sent to you and your users, that contain a record of a previous conversation. They are useful to keep copies of chats over time in a safe place (ie. an email mailbox).**

![This is what a transcript email sent to an agent looks like](https://storage.crisp.chat/users/helpdesk/website/-/9/9/c/e/99cec72a8cfda000/d8b6058f-8396-4a74-b0c6-ae77a2_1mcylji.png)

# When do transcripts get sent?

**Transcripts get automatically sent to a visitor and all agents, 1 hour after the last message was sent in the conversation.**

The conversation is considered either closed or stalled, and thus an automatic transcript is sent.

# How to disable visitor transcripts?

**To disable visitor transcripts, follow those steps:**

* Go to: [https://app.crisp.chat](https://app.crisp.chat)  
* Head over to Settings > Email Settings > Email Behaviour  
* Disable: "Email users transcripts of conversations"

![Disable the "Email users transcripts of conversations" option](https://storage.crisp.chat/users/helpdesk/website/-/d/2/2/d/d22d6d9db4f34800/15a8674a-30df-4210-8fb6-4fbf37_1ffa722.png)

# How to disable agent transcripts?

**To disable agent transcripts, follow those steps:**

* Go to: [https://app.crisp.chat](https://app.crisp.chat)  
* Navigate to Settings > Account > Notifications  
* Disable: "Email me transcripts of conversations"

|| This only applies to your own Crisp account. Other agents in your team will still receive agent transcripts, accordingly to their notification settings.

![Disable the "Email me transcripts of conversations" option](https://storage.crisp.chat/users/helpdesk/website/-/b/1/7/8/b1780f9732462800/ebc9107a-1213-45be-b4f5-746eea_1y0ugb1.png)

# How to manually send transcripts?

**Transcripts can be manually sent from the conversation in Crisp apps (even if disabled for both parties):**

* Go to: [https://app.crisp.chat](https://app.crisp.chat)  
* Open the conversation for which you need to send the transcript email  
* At the top-left of the conversation, you will find an Action menu (3 horizontal dots)  
* Hit the "Send transcript..." menu and select the recipient

![Manually Email a chat transcript](https://storage.crisp.chat/users/helpdesk/website/-/5/7/d/b/57db16f842d0e800/98872361-14ab-4c94-b4c4-1641c7_hb2o3e.png)