> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I mention a team member?

**When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.**

To mention a team member in a conversation, you can either:  
* Type `/note`  
* Type `/` + `TAB` key  
* Select the "Note" option in the editor

Your note will be private, invisible to your users. Only you and your team can view it.

![Mentioning an agent](https://storage.crisp.chat/users/helpdesk/website/-/6/5/d/0/65d069793d632c00/47f9597b-a525-4ed6-9cc7-a0be9c_ljmkb.png)

The colleague you mentioned is automatically notified his devices by push notification and receives an email with a link to the right conversation.

| Make sure to enable your notification in Settings > Account > Notifications