> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do Reminders work?

**Reminders are a convenient way of scheduling a note to yourself (or your team) in the future, for the current conversation. It can be used to remind yourself of a call you planned with an user.**

A [reminder](https://crisp.chat/shared-inbox/notification-system/) will then fire on the date you scheduled. You'll receive a notification on all your Crisp apps (Web & Mobile), with the reminder note you submitted.

Our [team inbox](https://crisp.chat/en/shared-inbox/) will never let you down, set reminders to improve your customer service and never miss another follow-up.

This is the perfect tool to improve your [CRM](https://crisp.chat/en/crm/) work for either your sales or support team.

| When a reminder fires, it will automatically un-resolve the conversation, to ensure you and your team do not miss important notes.

# How to schedule a reminder?

**Reminders can be set from your Crisp app** either by clicking on "Reminder" in a conversation, or by entering: `/remind`.

![Click on "Reminder" to schedule a reminder](https://storage.crisp.chat/users/helpdesk/website/-/b/1/d/2/b1d233ac0c1d6800/7c291936-0589-4fc3-b7c7-44de5a_qgbm5o.png)

**Once the reminder date picker opens, pick a quick date or choose to enter a custom date.** Validate, and then enter a reminder note (after the date). When you're done, hit `Enter` to create the reminder.

![Pick a reminder date](https://storage.crisp.chat/users/helpdesk/website/-/1/3/5/2/1352b0f85ebf6700/49208639-3c34-4fab-854b-f8a0b8_o7gk0j.png)

|| You must enter a reminder note in order to create your reminder. A note is required, as it will be sent along with the reminder notification when the reminder fires.

# How to enter a manual date?

**A manual reminder date can be entered**, if none of the suggested dates fit. A date has the following format: `mm/dd/yyyy hh:mm`.

**Where:**

* `mm` is "month" eg. `01` for January  
* `dd` is "day" eg. `28`  
* `yyyy` is "year" eg. `2019`  
* `hh` is "hour" eg. `21` for 9pm  
* `mm` is "minute" eg. `30`

**Examples:**

* 16 April 2019, 3:25pm: `04/16/2019 15:25`  
* 8 June 2019, 1:00am: `06/08/2019 01:00`

| Times are expressed in your local timezone, and then normalized when sent to Crisp to UTC. You need not think about timezones, as your local timezone is used when entering a custom date.

# Can I cancel a scheduled reminder?

A scheduled reminder cannot be cancelled.

# Who will be notified when a reminder fires?

**Crisp finds the most relevant operator to notify** when a scheduled reminder fires. It tries, in order of importance:

1. Reminder author (if still in the team)  
2. Operator assigned to the conversation (if any)  
3. All operators (fallback)