> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does the Discord integration work?

**Crisp provides a Discord integration, that is included in our Essentials and Plus plans. The Discord integration lets you receive customer messages in a Discord channel. You can even answer from there.**

| Discord integration is available from the Crisp Essentials plan

# How do I link Crisp to Discord?

You can link your existing Crisp website to Discord, by **enabling the Essentials plan on the target website** , and then configuring the Discord integration:

* Go to: [https://app.crisp.chat](https://app.crisp.chat)  
* Log in or create a Crisp account  
* Go to the Plugins section (in the sidebar)  
* Search for "Discord" and install the Discord plugin (it will prompt you to upgrade your plan if necessary)  
* Go to the Discord plugin settings (click on the Discord plugin settings icon)  
* Follow the instructions to connect Crisp to Discord  
* After you finished configuring your plugin you should receive a message from the Crisp BOT in the appropriate channel:

![Discord plugin configured](https://storage.crisp.chat/users/helpdesk/website/-/b/1/5/6/b156584d66b91800/0f0faad2-552b-43b6-a8db-12c377_19v5jdw.png)

|| Once installation is successful a Bot from Crisp will be added to your Discord server.

# FAQ: Discord integration

## Why I'm not receiving Crisp messages on my Discord server?

* Check the Discord plugin settings page and ensure that a Discord channel is selected.  
* Check that the Crisp Bot is still in your Discord server. If not, try to reconnect using the reconnect button on the settings page.

## Are visitor messages sent/received on Discord still stored on my Crisp dashboard?

**Yes, all messages (visitor + operator) are still stored on your Crisp dashboard** , as they were before enabling Discord. You can still use the Crisp apps to search in chat history and manage your chats.

## Can I still reply from the regular Crisp apps?

Yes. It's even better: you can have part of your team replying on Discord, while the other part uses Crisp apps. People on Discord can see messages sent from Crisp apps, and vice-versa.

**Crisp synchronizes all messages for you between Crisp apps and integrations.**

## Do I need to add Crisp operators with Discord?

No. Messages sent from Discord use the sending Discord user profile. Thus, visitors can see the operator first name.

**If you have a large team, there's no need to create a Crisp operator account for all of them.** Crisp will automatically use their Discord profile if they start sending messages.

## Which commands are available?

You can control some aspects of a Crisp conversation right from Discord.

Here is the list of the available commands, that you can enter in a conversation reply in Discord:

* **Resolve conversation:** `!resolve`  
* **Respond to a conversation:** `!reply <message_to_customer>`

For instance, to forward a message in a conversation, reply `!reply Hello John` and the message will be sent to the corresponding conversation in Crisp.

The help command is available anywhere on your Discord server:

* **See available commands:** `!help`

Note that in order to use these commands you must Reply to a message in Discord

![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/a/3/aca3cc5464f63800/76178711-4936-46ca-b9be-89e168_y6p6us.png)

## I have an issue, how do I get support?

|| If you are unable to see conversations arriving in your Discord channel, don't hesitate double-checking that your channel is set to "public"

We're sorry you're having issues with our Discord integration!

**You can chat with us anytime, from our [contact page](https://crisp.chat/en/contact/) .**