> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to link Crisp to Zendesk (deprecated)

**Available from Crisp Essentials, Crisp Zendesk plugin allows you to reply to Crisp messages directly from Zendesk.**

People will be able to send messages over the Crisp Livechat and your agents will be able to reply using Zendesk.

||| Zendesk integration is now deprecated. It's still available for users already using it. To get details about this, you can contact our customer support.

# 1. Install the Crisp App on the Zendesk Marketplace

* Go to [https://www.zendesk.com/apps/support/crisp/](https://www.zendesk.com/apps/support/crisp/)  
* Click **Install**  
* Fill your Zendesk URL, like **acme.zendesk.com**  
* You will be redirected to the Zendesk Dashboard then.  
* Click Install again

# 2. Setup the Crisp Channel on Zendesk

* Go to the Zendesk Settings  
* Go to Channel Integrations  
* Configure Crisp channel  
* Go to Accounts  
* Click on **Add Account**  
* Now you need a Zendesk Key, Provided by Crisp. Go to Step 3

![Click on Channel Integrations](https://storage.crisp.chat/users/helpdesk/website/-/f/f/9/1/ff91555523e60800/2b7179b0-271e-4f2c-b311-dfbcd7_1k2hqsl.png)

![Click on Accounts](https://storage.crisp.chat/users/helpdesk/website/-/6/a/d/3/6ad355de8d862400/19f859ce-9fb9-412f-8f5d-5846f0_1jnpay0.png)

# 3. Retrieve the Zenesk Key on the Crisp Dashboard

* Go to app.crisp.chat  
* Go to Settings  
* Go to Zendesk  
* Copy the Zendesk Key and Paste it on Zendesk.