> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to prevent displaying chatbox average response time?

By default, Crisp shows statistics on your support response time in the live chat, before you reply to a user message. Below is an example of how it looks for the end user.

![Chatbox response time](https://storage.crisp.chat/users/helpdesk/website/-/6/9/c/5/69c50b85c2d4a800/b4a4f0a9-f608-46aa-8bbb-3bf8a4_1xicdsi.png)

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# How to disable the average response time on your live chat?

**Here is how to proceed:**  
* Go to your [Crisp dashboard](https://app.crisp.chat)  
* Head over to the **Settings** from the bottom-left icon  
* Navigate to **Settings > Chatbox Settings > Chatbox Behaviour**  
* Enable the **Show activity metrics in the chatbox (eg: mean time to reply)** option

![Privacy Mode](https://storage.crisp.chat/users/helpdesk/website/-/a/5/e/c/a5ecf8b6c921a000/60df9259-3c12-41f5-bd38-37e2a8_oadlgf.png)

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# How to improve average response time?

Average response time is one of the most important metrics for your business. Especially if you're willing to make customer service one of your assets. Hiding average response time is not a good answer to your reactivity.

**Here is some advice we can give you to improve your average response time:**  
* [Create a chatbot that will handle conversations](/en/article/getting-started-with-crisp-chatbot-hrmysb/) when you can't (when you leave the office for example).  
* Analyze your analytics (available from the Essentials plan) to understand **where your response time increases** .  
* Improve internal collaboration by **using private notes & mentions** .

There are many other solutions, feel free to have a chat with us so we can give you our best advice.  
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# Replacing the message

You can also replace this message and set your own. This can allow you to set a custom message, or simply change the response time displayed there. Note however that this is only possible on the **Mini** , **Essential** and **Plus** plans.

To do so, you'll need to head over to **Plugins > Customization** and look for the **Header: ongoing status metrics** message inside of the **Main texts** section