> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to setup the Twilio Plugin

Integrate with Twilio to connect with users using SMS messages

| Twilio integration is available from the Crisp Essentials plan

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# Link Crisp with Twilio

* Go to app.crisp.chat  
* Go to plugins  
* Click on Twilio  
* Provide your Account SID and Account Token  
* Choose a Phone Number

# Troubleshooting

###### I don't receive any SMS in Crisp

In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.

- Connect to the Twilio Console  
- Go to your Phone Numbers  
- Check the webhooks  
- Ensure the webhook is starting with **[https://plugins.crisp.chat/urn:crisp.im:twilio:0/](https://plugins.crisp.chat/urn:crisp.im:twilio:0/)**

![Ensure Webhook is selected in the list](https://storage.crisp.chat/users/helpdesk/website/-/a/8/8/8/a888401e4f3ab800/7ead97d3-d118-44e8-9ade-bb9abc_8m1vyu.png)

###### I can't reply to my users

Ensure you provided the correct **Account SID** and **Account Token** and these credentials have access your phone number.