> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I don't receive messages in real-time on my Crisp dashboard

Crisp is using websockets in order to send messages in real-time to your dashboard. If you experience issues with this, you better watch this article

![When this orange banner is visible, it means you can't receive messages in real-time](https://storage.crisp.chat/users/helpdesk/website/-/e/a/f/e/eafe31483ddc9000/8cfa2914-c956-49f8-b648-b4d9ad_7iw1p.png)

### A firewall/proxy is blocking Crisp

Some Firewalls ( **Fortinet**, and **Avast**) and proxies deep inspect network packets by installing a custom SSL certificate.

You can easily test if are firewall is blocking Crisp by going to the following URL: [https://app.relay.crisp.chat/](https://app.relay.crisp.chat/)

![This is the error you could have in the case of a Firewall](https://storage.crisp.chat/users/helpdesk/website/-/2/1/5/8/21587db2e424ea00/d3b86992-7492-4495-bc5c-51d8d0_1ghuvy2.png)

### Crisp is blocked in your country

Some countries including **Russia** and **China** may block some of our messaging servers. If you are using Crisp from one of those countries, we suggest using Crisp with a VPN. You can also use a different DNS, like `8.8.8.8` (Google) or `1.1.1.1` (CloudFlare)

### Crisp is down

To check if Crisp is down, you can go to [https://status.crisp.chat](https://status.crisp.chat) and check if `Operator realtime sockets` are green. If you see a failure, no need to contact us, our technical team is already on this.

![Operator realtime sockets should be green](https://storage.crisp.chat/users/helpdesk/website/-/f/1/1/b/f11be18a89b97000/afb006f1-c0f7-40e4-98e1-b50c2c_15z04r4.png)