> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Keyboard shortcuts for your Crisp Inbox

**Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.**

| These shortcuts are available anywhere in Crisp [shared inbox](https://crisp.chat/en/shared-inbox/), and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.

In the following list of shortcuts, `CONTROL` refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as `COMMAND`).

# Shortcuts Summary

| Action | Windows & Linux | macOS |
| --- | --- | --- |
| Open Search | CONTROL + F | COMMAND + F |
| Open Command Palette | CONTROL + P | COMMAND + P |
| Multi-Line Messages | SHIFT + ENTER | SHIFT + ENTER |
| Send Message (Simple Editor) | ENTER | ENTER |
| Send Message & Resolve (Simple Editor) | CONTROL + ENTER | COMMAND + ENTER |
| Send Message (Text Editor) | CONTROL + ENTER | COMMAND + ENTER |
| Send Message & Resolve (Text Editor) | CONTROL + ALT + ENTER | COMMAND + OPTION + ENTER |
| Resolve Conversation | CONTROL + ALT + R | COMMAND + OPTION + R |
| Unresolve Conversation | CONTROL + ALT + U | COMMAND + OPTION + U |
| Go To User Profile | CONTROL + ALT + P | COMMAND + OPTION + UP |
| Go To Previous Conversation | CONTROL + ALT + UP | COMMAND + OPTION + UP |
| Go To Next Conversation | CONTROL + ALT + DOWN | COMMAND + OPTION + DOWN |
| Edit Last Sent Message | UP | UP |
| Write Private Note | /note | /note |

# Keyboard Shortcuts

## Open Search

To pop the search utility:

* **Windows & Linux:** `CONTROL` + `F`  
* **macOS:** `COMMAND` + `F`

## Multi-Line Messages

To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:

* **All platforms:** `SHIFT` + `ENTER`

![SHIFT+ENTER adds a new line to a message](https://storage.crisp.chat/users/helpdesk/website/-/c/4/1/c/c41c7c6f523a3800/cd29a3c7-0a0b-4465-b4bb-12aff6_iy1cp4.gif)

## Send Message In Simple Editor Mode

To send the message in simple editor mode:

* **All platforms:** `ENTER`

## Send Message & Resolve Conversation In Simple Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

* **Windows & Linux:** `CONTROL` + `ENTER`  
* **macOS:** `CONTROL` + `ENTER` or `COMMAND` + `ENTER`

## Send Message In Text Editor Mode

To send the message in text editor mode without pressing the send button:

* **Windows & Linux:** `CONTROL` + `ENTER`  
* **macOS:** `CONTROL` + `ENTER` or `COMMAND` + `ENTER`

## Send Message & Resolve Conversation In Text Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

* **Windows & Linux:** `CONTROL` + `ALT` + `ENTER`  
* **macOS:** `COMMAND` + `OPTION` + `ENTER`

## Resolve Conversation

To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):

* **Windows & Linux:** `CONTROL` + `ALT` + `R`  
* **macOS:** `COMMAND` + `OPTION` + `R`

## Unresolve Conversation

To unresolve current conversation (if it is resolved, ie. green):

* **Windows & Linux:** `CONTROL` + `ALT` + `U`  
* **macOS:** `COMMAND` + `OPTION` + `U`

## Go To User Profile

If the user you're talking to has set their email and has a profile, you can quickly open the profile:

* **Windows & Linux:** `CONTROL` + `ALT` + `P`  
* **macOS:** `COMMAND` + `OPTION` + `P`

## Go To Previous / Next Conversation

To move to the previous conversation (ie. older) in the conversation list on the left:

* **Windows & Linux:** `CONTROL` + `ALT` + `DOWN`  
* **macOS:** `COMMAND` + `OPTION` + `DOWN`

To move to the next conversation (ie. newer) in the conversation list on the left:

* **Windows & Linux:** `CONTROL` + `ALT` + `UP`  
* **macOS:** `COMMAND` + `OPTION` + `UP`

## Edit Last Sent Message

To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):

* **All platforms:** `UP`

![Edit a message using UP](https://storage.crisp.chat/users/helpdesk/website/-/6/5/e/1/65e1c04d8ace2400/a0dd5a3a-5a4c-43b8-8891-3df158_xgbgjk.png)

To leave the edit mode:

* **All platforms:** `ESCAPE`

## Write Private Note

To start a note:

* **All platforms:** `/note`

![Private Note shortcut](https://storage.crisp.chat/users/helpdesk/website/-/6/1/4/d/614d937b86b2a800/7fff4514-4212-45ff-9c09-244b5c_1yks2yu.png)

You can also type @ followed by the username of the agent you want to mention.

## Use a Shortcut

To use a shortcut:

* **All platforms:** `!`

## Share an Article

To share an article:

* **All platforms:** `?`  
---

# Bot plugin shortcuts

The [Bot plugin](/en/article/getting-started-guide-to-create-a-chatbot-with-crisp-hrmysb/) also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.

| Action | Windows & Linux | macOS |
| --- | --- | --- |
| Group Selection | SHIFT + LMB | SHIFT + LMB |
| Copy Selection | CTRL + C | CMD + C |
| Paste Selection | CTRL + V | CMD + V |
| Delete | DEL or BACKSPACE | DEL or BACKSPACE |
| Zoom In/Out | CTRL + MMB | CMD + MMB |

|| LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button

## Group Selection

To allow you to perform a group selection of several blocks:

* **Windows & Linux:** `SHIFT` + `LMB`  
* **macOS:** `SHIFT` + `LMB`

## Copy Selection

To allow you to quickly copy the selected blocks:

* **Windows & Linux:** `CTRL` + `C`  
* **macOS:** `CMD` + `C`

## Paste Selection

To allow you to quickly paste the selected blocks:

* **Windows & Linux:** `CTRL` + `V`  
* **macOS:** `CMD` + `V`

## Deletion

To allow you to delete the selected blocks:

* **Windows & Linux:** `DEL` or `BACKSPACE`  
* **macOS:** `DEL` or `BACKSPACE`

## Zoom In/Out

To zoom in and out in the Scenario Editor:

* **Windows & Linux:** `CTRL` + `MMB`  
* **macOS:** `CMD` + `MMB`