> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My avatar is not updating

If your avatar is not updating, you will find simple tricks here to solve this issue

| Avatars needs to be updated from [https://app.crisp.chat/settings/account/](https://app.crisp.chat/settings/account/)

# 1. Ensure you updated your avatar from the right place

Ensure you updated your avatar from [https://app.crisp.chat/settings/account/](https://app.crisp.chat/settings/account/) and not [https://app.crisp.chat/settings/websites/](https://app.crisp.chat/settings/websites/) . Updating the website icon is a different thing

# 2. Send a message

To prevent useless operations, Crisp is updating the avatar only when you leave a message to a visitor. Just send a message to someone to update the cache.

# 3. Previous messages won't be affected

Crisp won't update message already sent. New messages will display your new avatar

| Tip: You can also use your browser incognito mode, to display Crisp like a new visitor