> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Upload rejected documents

Incomplete documents are in the "**No confirmation**" folder. They indicate the reason why they could not be read.

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/5/2/c0524baa4b62e000/7369d8a8-86f2-4095-9107-4afd17_1r037fi.png)](https://downloads.intercomcdn.com/i/o/663948590/6c4ff471a0baba72bb39087d/Screenshot+2023-02-01+at+16.34.37.png?expires=1755002700&signature=e6b78748e67f13d87a77165565f89112549c530a8569a598cc0108ce15bfdf31&req=ciYkH812mIhfFb4f3HP0gBzldqOPu1IFaz1n6hHYUehSb63pEQXrN8n0lh1H%0AR483rxC%2BX9jkyCu%2Bhg%3D%3D%0A)

## Check and verify that the information in the document is correct:

Complete the basic information:

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/b/7/f2b71644e0fa6000/bd3d4af7-b7ba-4aaa-93a9-804cc3_1chlfm6.png)](https://downloads.intercomcdn.com/i/o/730072212/e5bfb22a24ab4c61d7459a08/Screenshot+2023-04-27+at+18.25.00.png?expires=1755002700&signature=5e1ee89ee8269f064878a91db31b297e5eef6e934a78cfe302a22243bd689f82&req=cyMnFs58n4BdFb4f3HP0gBJV%2BiEwLhorVHs7MQjsde8l3hl5MIXBGLgg7xjk%0AqGY%3D%0A)

1. **Date**

Select the date the document was issued.
2. **Supplier**

Searches and selects the corresponding supplier. If not in the list, create a new supplier.
3. **Category**

Selects the category to which the vendor belongs, e.g. "raw material", "beverages", "communication", etc.
4. **Document type**

Selects the type of document from the available options, e.g. "invoice", "delivery note", "return", etc.
5. **Document number**

Enter the number that uniquely identifies the document.

Haz clic en "**Paso 2 - Total / IVA**"

Click on "**Step 2 - Total / VAT**".

Active VAT breakdown - Recommended

[![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/3/4/593404e411c92c00/f4044735-c9d9-4cbd-8c3c-fd9111_e2sfp1.png)](https://downloads.intercomcdn.com/i/o/751892487/4e565c8b44182a52049479e9/Screenshot+2023-05-29+at+17.23.27.png?expires=1755002700&signature=3fb417094f164d8c4eac1bf5bb6842bed8a3cae78be8e1d4a4d67e08f72ed20c&req=cyUmHsB8mYlYFb4f3HP0gN%2B941qLIif%2BKOtyv7OPqPXcr%2BwV0K8pR4nyn%2F0%2B%0AtsQ%3D%0A)

**Inactive VAT breakdown**

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/4/8/1/b481d587d3ecd000/8d1ca705-1e82-4af4-8507-2fb276_1ysdnym.png)](https://downloads.intercomcdn.com/i/o/751890183/e15f7690cadd92a223df91d5/Screenshot+2023-05-29+at+17.19.49.png?expires=1755002700&signature=7888e272e73354f9931a13b5fabcf776cd8e146a84e1c6e9a8c30a0cfb0a3ca0&req=cyUmHsB%2BnIlcFb4f3HP0gGvhiebggTRG2wXQ%2FJ40IhoABd4nTtbc9m9%2FS7aJ%0A5FA%3D%0A)

3. **Details and products**

This is the **most important** part, pay special attention to the description, quantity, unit, unit price and total.

🍎 Products are automatically generated from the document details.

⚠️ It is essential to check them carefully before confirming the upload of a document. Otherwise, there could be errors in the creation and grouping of products.

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# 📌 Related items

* [A document has not been scanned](https://intercom.help/haddock-app/es/articles/6863462-no-se-ha-digitalizado-un-documento) → We explain why some documents cannot be scanned and how to fix it.
* [How to upload documents?](https://intercom.help/haddock-app/es/articles/6863568-como-subir-documentos) → We tell you in detail how to upload invoices, delivery notes and tickets to haddock.

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