> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why am I getting an "invalid chatbox code" or "Invalid Website" error ?

**This error code is in general due to a configuration issue on your end**

# 1. Lock chatbox to domain option

For security concerns, we added an option "Lock the chatbox to website domain (and sub-domains)". By enabling this option, Crisp disallow other website domains to use your Crisp.

* If your Crisp website domain is **[www.mydomain.com](http://www.mydomain.com)** , then your chatbox is locked for mydomain.com  
* If you are using **localhost** , your chatbox is locked to **mydomain.com**

| In general, you have to strictly use this lock option, only if you understand this security concern.

**Otherwise, just disable it:**

* Navigate to Settings > Workspace Settings > Chatbox Security  
* Disable "Lock the chatbox to website domain (and sub-domains)"

![Disable the lock chatbox to website domain option](https://storage.crisp.chat/users/helpdesk/website/-/6/4/f/c/64fcf890bb6bc400/67981483-e286-440b-9696-1c7c98_1d6z2im.png)

# 2. Wrong chatbox code

Maybe you did a wrong copy-paste. In general, your chatbox code should look like this:

```
<script type="text/javascript">
window.$crisp=[];
window.CRISP_WEBSITE_ID="XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX";
(function(){d=document;s=d.createElement("script");s.src="https://client.crisp.chat/l.js";s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})();
</script>
```

| Your WEBSITE_ID would look XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX with only alphanumeric characters.

# 3. You deleted your website

You may have deleted your website from the Crisp dashboard. In this case, go to [https://app.crisp.chat/settings/websites/](https://app.crisp.chat/settings/websites/) and check if your website is missing.

**If using Wordpress** , please relink your website, by going to your Wordpress Admin Panel, and then Crisp Livechat admin settings. **Relink your Crisp** then.