> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why MagicType is not working?

**MagicType is a great feature to quickly reply to your users. This guide includes most cases where MagicType is not disabled.**

# 1. DoNotTrack

Crisp respects the [DoNotTrack](https://en.wikipedia.org/wiki/Do_Not_Track) protocol.

Your users may have enabled this feature in their browser. As Crisp respects privacy, we automatically disable MagicType in this case.

# 2. Slow networks

MagicType requires extra network usage. MagicType may be disabled for users using Crisp on a slow network (Edge, bad Wi-Fi connection).

# 3. Small strings

As MagicType requires extra network usage, we stream new users when a new space is detected.

Here are few examples:

* "Hello" will not enable MagicType  
* "Hello, how are you" will enable MagicType