> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my upgraded subscription not showing?

If you recently upgraded your EssayGrader subscription but the changes are not reflected in your account, try the following troubleshooting steps:

##### **1. Log Out and Log Back In**

Sometimes, refreshing your session can resolve the issue. Try logging out of your EssayGrader account and then logging back in to see if your upgraded subscription appears.

##### **2. Verify Your Email Address**

Make sure you are signed in with the correct email address associated with your upgraded subscription. If you have multiple accounts, double-check that you’re using the one linked to your purchase.

##### **3. Allow Some Processing Time**

Subscription updates may take a few minutes to process. If the upgrade does not appear immediately, wait a short while and try again.

##### **4. Contact Support**

If the issue persists, reach out to our support team via **chat support** or email us at [support@essaygrader.ai](support@essaygrader.ai), and we’ll be happy to assist you.