> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Create purchase incidents

You can add or create incidents of your purchases during the document upload or when the document is already scanned.

## Create incidents when uploading documents

1. Upload a document. Do you have any doubts? We tell you how in [this article](https://intercom.help/haddock-app/es/articles/6863568-como-subir-un-documento)
2. Select the ****reason**** for the incident

Write the ****description**** (Optional)

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/e/2/cfe20113da3e3800/443427c0-89fd-4cf9-924d-424cce_1is3eft.png)](https://storage.crisp.chat/users/helpdesk/website/-/c/5/5/6/c5568c65541fa000/d004ce4f-4886-4993-9fa5-d58593_g1tyh3.png)

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## When the document is already digitalised

1. ****Open the document**** to which you want to add the incident
2. Click on "****add incident****" (selected in the first image)
3. Select the ****reason**** (second image)
4. (Optional) Add a ****description**** for the other people in the team who have more information.

[![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/6/1/37618debb4731200/75900bda-c421-4388-87b8-ca3f43_hlpxf9.png)](https://storage.crisp.chat/users/helpdesk/website/-/b/c/d/e/bcdea1e391c24800/58d84df6-8296-4fc1-b2a0-e307de_17nisi1.png)

[![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/5/6/2e561a1112d81200/040cbb5a-1b9c-4d3c-b9f7-6008dc_wgo8yt.png)](https://storage.crisp.chat/users/helpdesk/website/-/a/3/b/6/a3b645a09e505000/e4fe333c-9f52-49de-bf93-7c92fb_n6k8n1.png)

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## Created issues

On the ****issues page**** you can see who created the issue, its status, add extra comments and, once it is solved, mark it as solved:

[![](https://storage.crisp.chat/users/helpdesk/website/-/e/2/8/7/e2873331e33b0000/816d6d5d-2aa0-4451-a7d0-1d6107_bppdr8.png)](https://storage.crisp.chat/users/helpdesk/website/-/4/2/d/1/42d1ba3899a02c00/c10a0a31-27bd-4266-8eeb-b1206d_1i0k17s.png)