> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Getting started with the Mini plan through decades of conversations you had over ****You just upgraded, and you need some advice on setting things up properly? No worries; we've got you covered. Here is a guide that will tell you everything you need to know about the Mini plan and its features.**** # Features available in the Mini Plan The Mini plan is your big first step to a better-managed, more seamless customer experience. The advantages are numerous and can help a lot. Here are the features available when you choose to go with us. First things first, ****you can now add two more people to your team**** ! 🚀 * __Unlimited history__: There are no more limits in terms of conversation history; you can now unlock all your previous conversations. * __Internal Search__: Powered by [Sonic](https://github.com/valeriansaliou/sonic), you can now search through decades of conversations you had over chat and all the channels you're using. * __Triggers__ : Aka Targeted messages, triggers will let you send automated messages through the chatbox based on your customers' behaviour: time spent, button click, on leave intent, URL parameters, and many more ... * __Canned Responses__: Create templated answers that will help you respond faster to your customers and focus on things that really matter. * __Private Note__ : Build collaboration in real-time, increase transparency and build trust within your organization while improving the time to resolution. The perfect tool for better customer service. * __Customization__ : Make your chatbox fit perfectly with your brand identity with multiple customization options. * __Audio Messages__ : Send messages through voice to answer your customers and make them feel how human your brand is. * __Slack Integration__ : Slack is commonly used all over the world, you can now take advantage of it by answering messages straight from Slack. * __Facebook Messenger__ : Connect your Facebook page to receive your messages straight inside Crisp inbox. * __Twitter DM__ : Connect your Twitter Account to receive your messages straight inside your Crisp inbox. * __Email__ : Connect your Email account to receive your mail straight inside your Crisp inbox. * __Telegram__ : Connect your Telegram Account to receive your messages straight inside your Crisp inbox. * __Magic Map__ : Monitor in real-time who's browsing your website and engage with them manually. * __Block Users__ : Sometimes, users have to blocked for different reasons, you can now do it straight from Crisp inbox. || Wondering about our prices? [Check them out there](https://crisp.chat/en/pricing/) . # Getting started with the Mini Plan 1. ****Adding new teammates**** (Total: 2 minutes) 👨👨👦👦 Gather the whole team around your wanna be shared inbox with Crisp. Simply add new account to Crisp to improve the quality of your support and humanize your brand. You'll need: * To be owner of your account * Have your colleagues' emails Here is a [quick guide your new operators](/en/article/getting-started-with-crisp-for-support-1ts8txn/) , don't forget to share it with them 😉 Click here if you need help on [how to invite new operators to your team](/en/article/how-to-invite-other-agents-to-my-website-1rsgzkh/) . 2. ****Connect your inbox with your social media and your emails**** (Total time: 15 minutes) 🤝 More than website visitors, you should also be looking to improve your response time with through social media. At Crisp, we provide different integrations: Telegram, Facebook Messenger, Twitter, Line, SMS (via Twilio). You can also create an email inbox that can be shared inside your company. [Create your social messaging inbox](https://help.crisp.chat/en/category/install-crisp-8bn075/) [Create your shared mailbox](/en/article/how-to-receive-emails-in-crisp-wp7jug/) 3. ****Customize your chatbox look and feel**** (Total time: 5 minutes) 🎨 Want to improve your brand identity by modifying chatbox colors and behavior? That's the spot! You'll need: * Customization plugin [Customize the chatbox](/en/article/how-to-customize-my-chatbox-1hj537j/) 4. ****Access existing shortcuts**** (Total time: 10 minutes) ⚠️ Make sure to be able to use a library of shortcuts to common questions so you can speed up response times. You can use the "!" mark, inside the inbox to quickly access them. You'll need: * Crisp Inbox * A list of existing shortcuts * [Create saved replies](/en/article/how-to-use-shortcut-replies-1bmff5q/) [25 examples of canned messages](https://crisp.chat/blog/canned-responses-cheat-sheet/) 5. ****Create live chat triggers**** (Total time: 10 minutes) 🔊 [Live chat](https://crisp.chat/en/livechat/) trigger is one of the most powerful feature that lays inside Crisp, in terms of lead generation. It lets you send targeted messages based on users interactions. Based on multiple triggers, you can send an automated message to create a proactive customer service. You'll need: * To define your key pages (Look at Google Analytics for example) * To craft message copy * Define the targeted behavior to focus on [Building your first trigger](/en/article/how-to-use-triggers-pq0znd/) [Examples about the best targeted messages](https://crisp.chat/blog/live-chat-triggers-25-ideas-customers-engagement/) 6. ****Take advantage of private notes and mentions**** (Total time: 2 minutes) 📬 Collaboration inside a team is a key factor of success when building the best customer service. Using private notes and mentions will help a lot when chatting internally over customers' questions. You'll need: * To chat with a customers * To have someone to collaborate with (😅) * Use the "@" and the the shortcut "/note" to mention and enter in the note mode. Now, you're all set, ready to rock your customer service 💥