> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I create custom filters for my conversations?

****Crisp provides custom filters, that are included in all our plans. It helps you to create a specific display regarding your conversations****

| Custom filters are available in all our plans

## How to find your custom filters ?

As shown below, you can easily reach them by overflowing the "Filter" label on the top left side of your  
Crisp Inbox.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/3/e/8/d3e8c356b630c800/6e0d24b1-d2bc-4246-9363-84f6f7_266ybg.png)

| You are now able to click on the filter you want or start creating a new one

## How to create custom filters ?

****Give a clear name to your filter so that you can easily find it afterwards****

![](https://storage.crisp.chat/users/helpdesk/website/-/e/f/a/7/efa77aedee8b7800/d0226cb9-0813-4ae8-b09d-874663_1k4030p.png)

For example, at Crisp, we use the word "Lead" for displaying all the conversations that have triggered the  
lead segment.

* Click on the "New filter criterion"
* Choose the criterion you want your filter to be based on
* Set the logical operator that you want to use
* Write the filter you want to use
* Click on the "done" button

![](https://storage.crisp.chat/users/helpdesk/website/-/d/7/0/a/d70a064f234e480/cb9f80cf-333e-4a0b-b17d-7fafc0_k9faxf.png)

## What kind of criterion can I use for my filters ?

You can start to build your filters with all of these criterion

* User Email
* User Ip Address
* User Phone
* Chat State
* User Availability
* Last Active Date
* Email Verified
* User Blocked
* Country
* City
* Operating System
* Browser
* User Language
* User Timezone
* Chat Data

## Which kind of logical operator can I use for my filters ?

* Equals to
* Differs from
* Greater than
* Less than
* Greater or equal
* Less or equal
* Has pattern
* No pattern