> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How can I embed videos from Loom in a Knowledge Base article? Video content is key to better help customers. This tutorial provides help how to embed in a Knowledge Base article a video hosted on Loom || This procedure is a bit more complicated than for Youtube, Vimeo & others because Loom is not providing any solution to retrieve an embed link directly from a Loom link. So this video covers how to do it manually. # Retrieve the embed link from Loom * Go to your Loom sharable video link. For example [https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e](https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e) * Click on share * Click Embed * Click Fixed size * Click Copy code ![Click Embed](https://storage.crisp.chat/users/helpdesk/website/-/9/2/c/6/92c61b6018939000/72595719-d598-4013-a653-37215f_1k8uso1.png) ![Fixed size](https://storage.crisp.chat/users/helpdesk/website/-/b/9/9/f/b99f45e89b6fa000/ab1cb6b7-97c1-471a-90db-05b5f7_1qwie78.png) Then you will get the embed code. This code can't be used directly on Crisp ``` ``` # Convert the code for Crisp To embed the Loom video in your Knowledge Base article, we need to retrieve the link from the Iframe provided from Loom. In the example above, the link is: [https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e) Then, simply copy-paste the following code in your Crisp Knowledge Base article (make sure to change the link to your own link): ``` ${frame}[Here you can use a custom legend](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e) ```