> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I embed videos from Wistia in a Knowledge Base article?

Video content is key to better help customers. This tutorial provides help how to embed in a Knowledge Base article a video hosted on Wistia

|| This procedure is a bit more complicated than for Youtube, Vimeo & others because Wistia is doesn't provide any solution to retrieve an embed link directly from a Wistia link. So this guide covers how to do it manually.

# Retrieve the embed link from Wistia

* Go to your Wistia Dashboard
* Open a Wistia video
* Click Embed & Share
* Click Inline Embed
* Make sure your Options match the image below.

| The src value will only appear after the correct Options are set.

![Copy the src value](https://storage.crisp.chat/users/helpdesk/website/-/d/0/6/4/d064b803233ce80/1c484e66-cd7c-4de7-828a-0b0cd3_6jdq27.png)

# Convert the code for Crisp

To embed the code for Crisp, we need to retrieve the link from the Iframe provided from Wistia. In the example above, the link was:  
[https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true)

And then we can make it a Crisp Iframe:

```

${frame}[Here you can use a custom legend](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true0)

```

You can then use this code in your Crisp Knowledge Base article