> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do Reminders work?

****Reminders are a convenient way of scheduling a note to yourself (or your team) in the future, for the current conversation. It can be used to remind yourself of a call you planned with an user.****

A [reminder](https://crisp.chat/shared-inbox/notification-system/) will then fire on the date you scheduled. You'll receive a notification on all your Crisp apps (Web & Mobile), with the reminder note you submitted.

Our [team inbox](https://crisp.chat/en/shared-inbox/) will never let you down, set reminders to improve your customer service and never miss another follow-up.

This is the perfect tool to improve your [CRM](https://crisp.chat/en/crm/) work for either your sales or support team.

| When a reminder fires, it will automatically un-resolve the conversation, to ensure you and your team do not miss important notes.

# How to schedule a reminder?

****Reminders can be set from your Crisp app**** either by clicking on "Reminder" in a conversation, or by entering: `` `/remind` ``.

![Click on "Reminder" to schedule a reminder](https://storage.crisp.chat/users/helpdesk/website/-/5/d/b/6/5db65651f18d240/a51cf293-6a9f-4ae4-a29c-d84c10_2bbomo.png)

****Once the reminder date picker opens, pick a quick date or choose to enter a custom date.**** Validate, and then enter a reminder note (after the date). When you're done, hit `` `Enter` `` to create the reminder.

![Pick a reminder date](https://storage.crisp.chat/users/helpdesk/website/-/a/e/b/5/aeb57d3b7070a800/95fb4093-68a2-4d1c-b530-bf5537_m89syq.png)

|| You must enter a reminder note in order to create your reminder. A note is required, as it will be sent along with the reminder notification when the reminder fires.

# How to enter a manual date?

****A manual reminder date can be entered****, if none of the suggested dates fit. A date has the following format: `` `mm/dd/yyyy hh:mm` ``.

****Where:****

* `` `mm` `` is "month" eg. `` `01` `` for January
* `` `dd` `` is "day" eg. `` `28` ``
* `` `yyyy` `` is "year" eg. `` `2019` ``
* `` `hh` `` is "hour" eg. `` `21` `` for 9pm
* `` `mm` `` is "minute" eg. `` `30` ``

****Examples:****

* 16 April 2019, 3:25pm: `` `04/16/2019 15:25` ``
* 8 June 2019, 1:00am: `` `06/08/2019 01:00` ``

| Times are expressed in your local timezone, and then normalized when sent to Crisp to UTC. You need not think about timezones, as your local timezone is used when entering a custom date.

# Can I cancel a scheduled reminder?

A scheduled reminder cannot be cancelled.

# Who will be notified when a reminder fires?

****Crisp finds the most relevant operator to notify**** when a scheduled reminder fires. It tries, in order of importance:

1. Reminder author (if still in the team)
2. Operator assigned to the conversation (if any)
3. All operators (fallback)