> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does the Discord integration work?

****Crisp provides a Discord integration, that is included in our Essentials and Plus plans. The Discord integration lets you receive customer messages in a Discord channel. You can even answer from there.****

| Discord integration is available from the Crisp Essentials plan

# How do I link Crisp to Discord?

You can link your existing Crisp website to Discord, by ****enabling the Essentials plan on the target website**** , and then configuring the Discord integration:

* Go to: [https://app.crisp.chat](https://app.crisp.chat)
* Log in or create a Crisp account
* Go to the Plugins section (in the sidebar)
* Search for "Discord" and install the Discord plugin (it will prompt you to upgrade your plan if necessary)
* Go to the Discord plugin settings (click on the Discord plugin settings icon)
* Follow the instructions to connect Crisp to Discord
* After you finished configuring your plugin you should receive a message from the Crisp BOT in the appropriate channel:

![Discord plugin configured](https://storage.crisp.chat/users/helpdesk/website/-/e/b/2/7/eb27489eda71c800/23a2d3ed-de9f-453c-9c05-35427e_1bn65ls.png)

|| Once installation is successful a Bot from Crisp will be added to your Discord server.

# FAQ: Discord integration

## Why I'm not receiving Crisp messages on my Discord server?

* Check the Discord plugin settings page and ensure that a Discord channel is selected.
* Check that the Crisp Bot is still in your Discord server. If not, try to reconnect using the reconnect button on the settings page.

## Are visitor messages sent/received on Discord still stored on my Crisp dashboard?

****Yes, all messages (visitor + operator) are still stored on your Crisp dashboard**** , as they were before enabling Discord. You can still use the Crisp apps to search in chat history and manage your chats.

## Can I still reply from the regular Crisp apps?

Yes. It's even better: you can have part of your team replying on Discord, while the other part uses Crisp apps. People on Discord can see messages sent from Crisp apps, and vice-versa.

****Crisp synchronizes all messages for you between Crisp apps and integrations.****

## Do I need to add Crisp operators with Discord?

No. Messages sent from Discord use the sending Discord user profile. Thus, visitors can see the operator first name.

****If you have a large team, there's no need to create a Crisp operator account for all of them.**** Crisp will automatically use their Discord profile if they start sending messages.

## Which commands are available?

You can control some aspects of a Crisp conversation right from Discord.

Here is the list of the available commands, that you can enter in a conversation reply in Discord:

* ****Resolve conversation:**** `` `!resolve` ``
* ****Respond to a conversation:**** `` `!reply <message_to_customer>` ``

For instance, to forward a message in a conversation, reply `` `!reply Hello John` `` and the message will be sent to the corresponding conversation in Crisp.

The help command is available anywhere on your Discord server:

* ****See available commands:**** `` `!help` ``

Note that in order to use these commands you must Reply to a message in Discord

![](https://storage.crisp.chat/users/helpdesk/website/-/1/6/3/f/163fb8ece58ff300/56363673-e78d-4ee3-b576-42f2ac_6vf4gx.png)

## I have an issue, how do I get support?

|| If you are unable to see conversations arriving in your Discord channel, don't hesitate double-checking that your channel is set to "public"

We're sorry you're having issues with our Discord integration!

****You can chat with us anytime, from our**** [**contact page**](https://crisp.chat/en/contact/) ****.****