> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to connect Viber with Crisp?

****Crisp is integrated with Viber so you can reply to your Viber customers directly from Crisp! Build a shared inbox for Viber! Here's how to create a team inbox and set it up****

****Connecting Crisp with Viber can be done with 2 simple steps**** . Through this guide, you'll get everything you need to get your Viber bot connected to Crisp and benefit from all the amazing features available in Crisp.

# How to create a Viber Team Inbox?

|| To enable this integration, you need to be using the Essentials plan. Check our [pricing plans](https://crisp.chat/pricing/) here

Make sure you are ****seen an admin in Crisp**** so you can do through the entire process.

# Create a bot in Viber

You will first need to [create a bot](https://partners.viber.com/account/create-bot-account) in Viber, where an active Viber account is required. Once you have created your bot you will be given a Token which we will use in the next step.

# Connect with Crisp Inbox

* Go to [app.crisp.chat](https://app.crisp.chat)
* Go to plugins
* Click on Viber
* Paste your Token in input field
* Click connect with Viber

![Insert you Viber token.](https://storage.crisp.chat/users/helpdesk/website/-/3/7/c/4/37c4a72a70ced600/0f4be853-47c1-439c-8d48-c7297b_3lodi4.png)

****That's it! You've created your shared inbox for Viber! Your Viber bot should now be connected to Crisp.****

# Configure your settings

Once you have connected your Viber bot to Crisp, you have the option to configure a welcome message to display to your users. By default this is turned off, but you can enable it and configure a custom welcome message. To save your message, simply type your message and click outside of the input box.

* Go to the plugins section in the left sidebar.
* Search for "Viber" in the ****search bar**** at the ****top center of your screen**** and click on "Configure the plugin".

![Enable and configure your Welcome message](https://storage.crisp.chat/users/helpdesk/website/-/e/3/7/2/e372f4c86659b800/4fa6cfbd-a2c8-4c18-9b4a-b07a22_1lt6j0u.png)

# Take advantage of your Team Inbox features

Now that your Viber bot is connected to Crisp, you can take advantage of other Crisp features to improve you support quality.

* Use [shortcut replies](https://help.crisp.chat/en/article/how-to-use-shortcut-replies-1bmff5q/) to answer you customers faster and limit typos for common messages, as well as [include customer data](https://help.crisp.chat/en/article/how-to-add-customer-data-to-shortcuts-1dw6mah/) in your messages.
* Utilize the [Crisp chat bot](https://help.crisp.chat/en/article/how-to-add-the-chatbot-plugin-to-my-website-1pn0onz/) plugin combined with the [Helpdesk](https://help.crisp.chat/en/article/how-to-use-helpdesk-i2tsm1/) to provide 24/7 support, even when your team is offline.
* Collaborate with your team by [leaving private notes and mentions](https://help.crisp.chat/en/article/how-to-use-private-note-and-mentions-54srwi/) in the conversation, only visible to the operators. You can also [leave reminders](https://help.crisp.chat/en/article/how-do-reminders-work-q9ljb8/) for tasks that may take more time.
* If you need to view messages from Viber only, use the [custom filters](https://help.crisp.chat/en/article/how-to-create-custom-filters-for-your-conversations-19yv8eo/) by only showing conversations with the segment `` `viber` `` in attached to it.