> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to delete a candidate

From time to time, you may need to delete a candidate from your portal.

As your scheme rules state that you will only award points for one expression of interest per candidate in a set time period, you can delete any duplicates to remove points and keep your stats accurate.

**How to delete a candidate - a step-by-step guide:**

**Step 1:** Head to the candidate area in the left-hand menu of your portal. From there you can sort your Live Candidates alphabetically to easily find any duplicates.

* Click on '**Filters**' on the right-hand side of your screen.
* From the '**Sort by**' menu select '**Alphabetically**, or you can search for a candidate by name:

[![](https://storage.crisp.chat/users/helpdesk/website/-/8/f/4/5/8f4505c567ae0000/1d8ced26-cca2-47c2-84ee-942c39_15rod5.png)](https://downloads.intercomcdn.com/i/o/960888196/7240a528ee419858797b3b5e/image.png?expires=1790070300&signature=6e06560b1d5c2526ecca57067ce2bc2b8bf1a9d9e1342749b9eb078d2695ce36&req=fSYnHsF2nIhZFb4f3HP0gEFS0sHjVT0K5QP782%2FKaqUXso4gYQLqY5dLuvAG%0AnxTTDuRDI1h7PTeawg%3D%3D%0A)

**Step 2:** Click on the contact card icon next to the duplicates' names and double-check that the contact details are the same.

If someone has been **referred by more than one person**, the person who referred them first is eligible to receive the points.

If someone has expressed interest in **multiple roles**, call them to check which role they are most interested in.

[![](https://storage.crisp.chat/users/helpdesk/website/-/4/8/4/0/4840e16b99ded400/2c8a1c7c-5f60-4d73-ad6e-f4d21d_yw6ss0.png)](https://downloads.intercomcdn.com/i/o/573752099/9c72f5dae6758e4d17751459/image.png?expires=1790070300&signature=7d22d674635d48b22dc74df4ff9dc8ad52db111bda5cc96e21ed09e601c43b8b&req=cSckEcx8nYhWFb4f3HP0gNy90F1A1aJbIG3Rp6l5q3y6EovzIga608E1doEH%0A5MP4TV7uKdQ%2BBMYByQ%3D%3D%0A)

**Step 3:** Inside the contact card of the candidate you want to delete, click on the **three-dot menu icon**:

**Step 4:** Select '**Delete**' from the menu:

**Please note:** For Work Friends users, the 'New to Care' menu will not display on this screen.

[![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/e/b/4ceb20c52c1dfc00/6c395897-a5cd-4aeb-a113-d75674_1jsrgej.png)](https://downloads.intercomcdn.com/i/o/573752317/e421a0217a1e2ac19967244b/image.png?expires=1790070300&signature=658736a2ace8ef83e037bfc2d4cd5baca852ab803953e0ed6f7baf79725490d2&req=cSckEcx8noBYFb4f3HP0gEk%2BJQr7Y%2FiV%2F12cc%2FTgQJRrb3I5%2BF16sJHCwfg6%0Au6wOSbDHsNm7RJd7aQ%3D%3D%0A)

**Step 5:** From the drop-down menu select the reason why you would like to delete the candidate:

**Selecting 'This is a test candidate' or 'This candidate is a duplicate'?**

You will be shown an **'Are you sure?'** message. If you are happy to proceed click on '**Delete**' and the candidate will be removed from the system:

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/c/6/afc6c69f92102000/211521ee-9652-4e32-b311-0a7470_1r24o8h.png)](https://downloads.intercomcdn.com/i/o/573753096/9f81d2d37ffeb235e4ca862d/image.png?expires=1790070300&signature=ba747511c378510ef0a1ceb83dd05cb90afddaf3f9ae45ed99dafd0af83a03ef&req=cSckEcx9nYhZFb4f3HP0gNcy%2FZ8LhqrC45mlEN%2Fzyl6fjcCeYA8Zrf6MvWQ2%0AWIcb18tYVrEiApEo0A%3D%3D%0A)

**Selecting 'Other'?**

You will be shown the below message.

If you still want to delete the candidate please email [[email protected]](/cdn-cgi/l/email-protection#b8cbcdc8c8d7caccf8dbd9cadddecad1ddd6dccb96dbd796cdd3) with the **candidate's name and reason for deletion**.

If after reading the message below, you wish to **archive the candidate**, simply select '**Archive**' and the candidate will move to the archive section of your candidate area.

[![](https://storage.crisp.chat/users/helpdesk/website/-/8/8/7/0/8870fe8ef90f180/416b1ce5-07fa-46ec-896d-4555c3_lo1mti.png)](https://downloads.intercomcdn.com/i/o/573753499/704aea0ba25ed77cde0f8415/image.png?expires=1790070300&signature=a281a3fcb81eea4bd5dc822a9cd91b9be9a25dc6d9f8a30eb217efeb35d5f516&req=cSckEcx9mYhWFb4f3HP0gDwCrIhfAhyJ8FMaDT5T0AN3egZav21VzeVhgRCi%0A3WpSuyFuQRnuli566A%3D%3D%0A)

We hope you found this article helpful. If you have any questions, simply click on the

chat icon in the bottom right corner of your screen.

**What's Next?**

* [How to add manual candidates](https://support.carefriends.co.uk/en/articles/4277185-manually-adding-a-candidate)
* [Undo a candidate update](https://support.carefriends.co.uk/en/articles/4277433-how-to-undo-a-candidate-update)
* [How to remove points](https://support.carefriends.co.uk/en/articles/4277300-removing-points)