> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to link Crisp to Zendesk (deprecated)

****Available from Crisp Essentials, Crisp Zendesk plugin allows you to reply to Crisp messages directly from Zendesk.****

People will be able to send messages over the Crisp Livechat and your agents will be able to reply using Zendesk.

||| Zendesk integration is now deprecated. It's still available for users already using it. To get details about this, you can contact our customer support.

# 1. Install the Crisp App on the Zendesk Marketplace

* Go to [https://www.zendesk.com/apps/support/crisp/](https://www.zendesk.com/apps/support/crisp/)
* Click ****Install****
* Fill your Zendesk URL, like [**acme.zendesk.com**](https://acme.zendesk.com)
* You will be redirected to the Zendesk Dashboard then.
* Click Install again

# 2. Setup the Crisp Channel on Zendesk

* Go to the Zendesk Settings
* Go to Channel Integrations
* Configure Crisp channel
* Go to Accounts
* Click on ****Add Account****
* Now you need a Zendesk Key, Provided by Crisp. Go to Step 3

![Click on Channel Integrations](https://storage.crisp.chat/users/helpdesk/website/-/9/2/c/2/92c2439dcf9da800/0153eba9-6b4c-427a-af87-6490c8_wmdcyc.png)

![Click on Accounts](https://storage.crisp.chat/users/helpdesk/website/-/c/f/5/d/cf5d96d8a6719000/c667ada6-f623-4938-b499-34a850_d2gxab.png)

# 3. Retrieve the Zenesk Key on the Crisp Dashboard

* Go to [app.crisp.chat](https://app.crisp.chat)
* Go to Settings
* Go to Zendesk
* Copy the Zendesk Key and Paste it on Zendesk.