> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to Refund a Stripe Paid Invoice

If a customer paid an invoice through Stripe and you need to issue a refund, you can do so by creating a Credit Memo and processing the refund through Stripe.

## Steps to Refund a Stripe-Paid Invoice

1. Open the paid invoice you want to refund.
2. Click the 3 dots icon on the right side of the screen and select ****Create Credit Memo****.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/7/8/a/278aaea355ad0e0/daada420-a2d9-4563-95e6-fb4e43_6q0gjc.jpg)

1. On the Credit Memo page, scroll to the bottom and check the box labeled ****Refund via Stripe****.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/3/4/f13461371adb3000/cb118825-1189-4557-8f04-006023_ei199p.png)

2. In the refund amount field:

* Enter a specific amount if you want to issue a partial refund.
* Leave the field blank if you want to refund the full invoice amount.

3. Click ****Save & Approve Credit Memo****.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/d/9/1bd99d0784340000/f9e543b3-fdcd-4c81-b30d-5f7dfe_1q5x1wo.png)

||| Note: You will only see the Refund via Stripe option if the invoice was paid via Stripe.

1. A confirmation pop-up will appear asking if you want to refund the amount through Stripe. Click ****Refund & Credit Memo**** to continue.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/a/7/7/4a776e8190e34000/8c64d174-24ef-4b95-b3f2-08125d_1b57y9b.png)

---

## How to Verify the Refund

To confirm the refund was successfully processed:

1. Open the Credit Memo.
2. Check the Credit Memo status.

The status should display:

* ****Refunded, Awaiting Deposit****

![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/f/308fa9c4cd727600/a5e75382-5109-4166-82d1-f72995_1cvqoh8.png)

|| Important Notes

* The Refund via Stripe option only appears for invoices originally paid through Stripe.
* Leaving the refund amount blank will automatically refund the full invoice amount.
* Refunds processed through Stripe may take several business days to appear on the customer’s account depending on their bank or payment provider.