> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to send emails to customers ?

****1. Go to the "Send to Customers" Page:**** Navigate to the "****Send to Customers****" page in our app.

****2. Copy the Snippet:****

![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/a/5/60a5e1bfbef14800/842630e7-0f6d-4487-be07-eaeefd_mv6rgc.png)

****3. Go to Your Online Store:**** In the Shopify Admin Dashboard, navigate to "****Online Store.****"

****4. Select Themes:**** Click on Three dots.

****5. Edit Code:**** Click the three dots next to your active theme and select "****Edit Code.****"

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/3/0/203080134317cc00/5e6e01f6-a3f8-4d24-afa7-6c282e_xcqqo0.png)

****6.Find Order JSON File:**** In the left sidebar, select "****customers/order.json.****"

****7. Copy the Type:**** Locate and copy the `` `type` `` value.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/b/0/a/7b0a782ee4fdd800/d78f9130-8301-4edb-bcb5-4466dc_eli0t0.png)

****8.Search for the Type:**** Use the search bar to find the liquid file associated with the copied `` `type` ``.

****9. Edit the Liquid File:**** Select the liquid file found in the search results.Paste the previously copied snippet into this file.

****10. For custom styled buttons,**** please contact us before saving the changes.

****11. Save the changes.****

![](https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/a/ffba55205ed1e800/627d0030-6bc9-460d-8dac-6af8ff_1m26bzy.png)