> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to use Triggers? ****Triggers can be used to send automated events to the chatbox of your visitors & users. Triggers are activated upon events, and execute a given set of actions. You can configure as many Triggers as you wish for the same website on Crisp.**** Triggers help you ****automate your marketing**** by triggering automated chatbox actions, based on events, on the screen of your visitors. You can, for instance, ****send automated messages**** based on what page your visitor is visiting. Here is a full guide about [live chat trigger example](https://crisp.chat/en/blog/live-chat-triggers-25-ideas-customers-engagement/). This guide goes into explaining the general concepts of triggers, and how everything is linked together. Don't forget to [subscribe to our Youtube Channel](https://www.youtube.com/channel/UCBgCqEfwt_454jVG7qpi_KQ?sub_confirmation=1) for tips and tricks about Crisp and customer service. | Triggers are available on the Crisp Mini, Essentials and Plus plans --- # Video tutorial: ${frame}[](https://www.youtube.com/embed/XAjSzgxziSw?rel=0) ## Create your first trigger ### Go to the triggers plugin * Go to [app.crisp.chat](https://app.crisp.chat) * Then go to Plugins (from the sidebar) * Search for "Triggers" ### New trigger * Click on the ****new trigger**** button. * Then name your trigger. You can for instance name it `` `My First Trigger` ``, * An identifier will be required. It can be useful in the future. You can name it `` `my-first-trigger` `` * Then scrolldown and toggle ****Show a message**** ![Show a message](https://storage.crisp.chat/users/helpdesk/website/-/d/2/6/5/d2657353c4882000/95b3f07f-82b7-455f-b93d-af762d_ci12ee.png) * Once it's done, click ****Add a localized message**** * Set a custom message. You can style it by using [markdown](https://help.crisp.chat/en/article/how-to-format-crisp-messages-ocvf0j/) * Then scroll down a little bit and toggle on ****"On Pages"**** ![Add a page](https://storage.crisp.chat/users/helpdesk/website/-/8/7/0/8/87089ab5446be000/6e398696-ec46-4931-b02e-a7a9ed_tnlhtn.png) * Then select the page you want to target. For instance you can target `` `mywebsite.com/pricing` `` . If you want to target multiple pages, like all the pages that starts with the word article, you can use `` `mywebsite.com/article/*` ``. You can have more information about how it works by going to the section ****Show on specific pages****, in this article. You can also negate watch a page: `` `!mywebsite.com/sales` `` . This will ****exclude**** the matching pages. * ****You should also consider adding a delay****. Adding a delay allows to send your message after a certain time. A 10 second delay is great! # What is an action? ****An action tells what to do**** on the visitor chatbox once a Trigger is executed. __The following actions are available:__ * ****Show a message**** * ****Play a sound**** * ****Open chatbox**** || Modern browsers enforce strict autoplay policies. For instance, notifications may require the user to first interact with the website before a sound can be played. # What is an event? ****An event tells when to execute**** a given Trigger, and thus, a given action. __The following events are available:__ * ****Delay**** (eg. after 20 seconds on website, trigger the action) * ****Leave intent**** (eg. when user intents to leave the website by moving the mouse out of the tab) * ****Click on link**** (eg. when the user clicks on a certain link) * ****Page**** (eg. when the user accesses a certain page) * ****User event**** (eg. when a certain user event is pushed using `` `$crisp.push(["set", "session:event", ["your_event_text"]])` ``) * ****User data**** (eg. when a certain user data is set using `` `$crisp.push(["set", "session:data", ["your_key", "your_value"]])` ``) | Tip: When passing User Data to initiate a trigger, the value should be something other than __true__ or __false__; as this is sent to the contact profile as a __boolean value__, whereas the trigger checks for a string match instead. The events can be combined. For instance, __we can have the following combinations__ (other non-listed combinations are possible, of course): * ****After 1 minute on a given page**** (Delay + Page) * ****When leave intent after 2 seconds**** (Leave + Delay) # Show on specific pages To show triggers on a specific subset of pages, you can use wildcards and negate matches. Here are few examples: | Tip: If the domain you are using is [`` `www.example.com` ``,](https://www.example.com,) please provide [`` `www.example.com` ``](https://www.example.com) as URL. The Crisp match system is really strict. If you provide [example.com](https://example.com) and your website is in fact using [`` `www.example.com` ``,](https://www.example.com,) ****it won't work**** ****Simple Wildcard**** `` `[https://example.com/*/pricing](https://example.com/*/pricing)` `` will show triggers on all pages like: * [https://example.com/fr/pricing](https://example.com/fr/pricing) * [https://example.com/en/pricing](https://example.com/en/pricing) * [https://example.com/es/pricing](https://example.com/es/pricing) ****Double Wildcard**** Using a double wildcard such as `` `[https://example.com/product/**](https://example.com/product/**)` ``, it will send a trigger on all subdirectories such as * [https://example.com/product/aaaaaa/bbbbbb](https://example.com/product/aaaaaa/bbbbbb) * [https://example.com/product/ccccccc/dddddd](https://example.com/product/ccccccc/dddddd) ****Negate Match**** Using a negate match such as `` `!https://example.com/product/*/bbbbbb` ``, it will ****exclude**** pages such as * [https://example.com/product/aaaaaa/bbbbbb](https://example.com/product/aaaaaa/bbbbbb) * [https://example.com/product/ccccccc/bbbbbb](https://example.com/product/ccccccc/bbbbbb) || Want to have a quick overview of the feature? Here is a specific page about live chat triggers (also known as [chat greetings](https://crisp.chat/en/blog/live-chat-welcome-message-best-tips-greetings/)). # Can I pause a specific Trigger? It is ****possible to pause a specific Trigger**** by disabling it in the sidebar in the plugin options. It will not remove the Trigger configuration; thus you can re-enable the Trigger anytime. # Why doesn't my Trigger work? ****If a Trigger you created doesn't seem to work****, consider the following: 1. Triggers are only executed ****when your website is set as online**** (support is online in chatbox) if you have enabled the `` `Execute only if website online` `` parameter 2. Triggers are ignored if the ****chatbox is blocked for current user**** (eg. page blocked, or locale blocked in website settings) 3. Triggers are ignored if the ****chatbox already contains a trigger**** (eg. for already active chat sessions) if you have enabled `` `Execute only if no other trigger is used` `` parameter 4. Triggers are ignored if the ****visitor already has a previous conversation**** if you have enabled the `` `Execute only upon first visit` `` parameter 5. A trigger will only start once per user ( We remember if a trigger has already fired for a user, and we won’t start it again next time, even if the conditions are met). Here is a full guide about [live chat trigger example](https://crisp.chat/en/blog/live-chat-triggers-25-ideas-customers-engagement/) Don't forget to [subscribe to our Youtube Channel](https://www.youtube.com/channel/UCBgCqEfwt_454jVG7qpi_KQ?sub_confirmation=1) for tips and tricks about Crisp and customer service