> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Images are not loading

## Adding a photo from Facebook or Instagram does not work

Be sure that the PHP function ****getimagesize()**** is enabled on your web server. This function is part of the [GD library](http://php.net/manual/de/book.image.php), which is required for the plugin. Please contact your server provider how to enable it. We can not do that for you.

## Error with images when using different functions

If you are getting following error:

![](https://storage.crisp.chat/users/helpdesk/website/-/6/9/d/0/69d0be1c3d061400/e499e80e-8289-432c-ae6d-97572e_1bd2cwx.png)

****Solution 1 - Disable Photon in Jetpack****

If the "Photon" option is enabled in Jetpack, it will add a sub-domain (e.g. i0.wp.com) to every image URL. You need to disable this option, otherwise it does not work.

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****Solution 2 - Reset Image Soruces****

This means your images are not hosted under the same domain or protocol. Because of a security reason in your browser, it only works with images hosted under the same domain and protocol. You can reset the image sources under "Fancy Products" and "Fancy Designs" admin.

****Solution 3****

You changed your website/domain to SSL and forgot to update the WordPress and Site Address to https.