> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Keyboard shortcuts for your Crisp Inbox ****Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.**** | These shortcuts are available anywhere in Crisp [shared inbox](https://crisp.chat/en/shared-inbox/), and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work. In the following list of shortcuts, `` `CONTROL` `` refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as `` `COMMAND` ``). # Shortcuts Summary | | | Open Search | CONTROL + F | COMMAND + F | | Open Command Palette | CONTROL + P | COMMAND + P | | Multi-Line Messages | SHIFT + ENTER | SHIFT + ENTER | | Send Message (Simple Editor) | ENTER | ENTER | | Send Message & Resolve (Simple Editor) | CONTROL + ENTER | COMMAND + ENTER | | Send Message (Text Editor) | CONTROL + ENTER | COMMAND + ENTER | | Send Message & Resolve (Text Editor) | CONTROL + ALT + ENTER | COMMAND + OPTION + ENTER | | Resolve Conversation | CONTROL + ALT + R | COMMAND + OPTION + R | | Unresolve Conversation | CONTROL + ALT + U | COMMAND + OPTION + U | | Go To User Profile | CONTROL + ALT + P | COMMAND + OPTION + UP | | Go To Previous Conversation | CONTROL + ALT + UP | COMMAND + OPTION + UP | | Go To Next Conversation | CONTROL + ALT + DOWN | COMMAND + OPTION + DOWN | | Edit Last Sent Message | UP | UP | | Write Private Note | /note | /note | # Keyboard Shortcuts ## Open Search To pop the search utility: * ****Windows & Linux:**** `` `CONTROL` `` + `` `F` `` * ****macOS:**** `` `COMMAND` `` + `` `F` `` ## Multi-Line Messages To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut: * ****All platforms:**** `` `SHIFT` `` + `` `ENTER` `` ![SHIFT+ENTER adds a new line to a message](https://storage.crisp.chat/users/helpdesk/website/-/a/5/0/4/a5040e4023e14000/7fd97fc9-3bd5-4ade-b9e6-d64bcd_1mayhcd.gif) ## Send Message In Simple Editor Mode To send the message in simple editor mode: * ****All platforms:**** `` `ENTER` `` ## Send Message & Resolve Conversation In Simple Editor Mode To send the message you wrote and auto-resolve the conversation after sending that message: * ****Windows & Linux:**** `` `CONTROL` `` + `` `ENTER` `` * ****macOS:**** `` `CONTROL` `` + `` `ENTER` `` or `` `COMMAND` `` + `` `ENTER` `` ## Send Message In Text Editor Mode To send the message in text editor mode without pressing the send button: * ****Windows & Linux:**** `` `CONTROL` `` + `` `ENTER` `` * ****macOS:**** `` `CONTROL` `` + `` `ENTER` `` or `` `COMMAND` `` + `` `ENTER` `` ## Send Message & Resolve Conversation In Text Editor Mode To send the message you wrote and auto-resolve the conversation after sending that message: * ****Windows & Linux:**** `` `CONTROL` `` + `` `ALT` `` + `` `ENTER` `` * ****macOS:**** `` `COMMAND` `` + `` `OPTION` `` + `` `ENTER` `` ## Resolve Conversation To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red): * ****Windows & Linux:**** `` `CONTROL` `` + `` `ALT` `` + `` `R` `` * ****macOS:**** `` `COMMAND` `` + `` `OPTION` `` + `` `R` `` ## Unresolve Conversation To unresolve current conversation (if it is resolved, ie. green): * ****Windows & Linux:**** `` `CONTROL` `` + `` `ALT` `` + `` `U` `` * ****macOS:**** `` `COMMAND` `` + `` `OPTION` `` + `` `U` `` ## Go To User Profile If the user you're talking to has set their email and has a profile, you can quickly open the profile: * ****Windows & Linux:**** `` `CONTROL` `` + `` `ALT` `` + `` `P` `` * ****macOS:**** `` `COMMAND` `` + `` `OPTION` `` + `` `P` `` ## Go To Previous / Next Conversation To move to the previous conversation (ie. older) in the conversation list on the left: * ****Windows & Linux:**** `` `CONTROL` `` + `` `ALT` `` + `` `DOWN` `` * ****macOS:**** `` `COMMAND` `` + `` `OPTION` `` + `` `DOWN` `` To move to the next conversation (ie. newer) in the conversation list on the left: * ****Windows & Linux:**** `` `CONTROL` `` + `` `ALT` `` + `` `UP` `` * ****macOS:**** `` `COMMAND` `` + `` `OPTION` `` + `` `UP` `` ## Edit Last Sent Message To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago): * ****All platforms:**** `` `UP` `` ![Edit a message using UP](https://storage.crisp.chat/users/helpdesk/website/-/d/8/3/a/d83aa397219f1800/e8202eed-6bae-4d34-9aeb-8db8ba_qcq818.png) To leave the edit mode: * ****All platforms:**** `` `ESCAPE` `` ## Write Private Note To start a note: * ****All platforms:**** `` `/note` `` ![Private Note shortcut](https://storage.crisp.chat/users/helpdesk/website/-/5/9/a/0/59a0ee8c957fc800/3adf4c47-5c3f-4618-a82e-b1f13e_sg2895.png) You can also type @ followed by the username of the agent you want to mention. ## Use a Shortcut To use a shortcut: * ****All platforms:**** `` `!` `` ## Share an Article To share an article: * ****All platforms:**** `` `?` `` --- # Bot plugin shortcuts The [Bot plugin](/en/article/getting-started-guide-to-create-a-chatbot-with-crisp-hrmysb/) also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably. | | | Group Selection | SHIFT + LMB | SHIFT + LMB | | Copy Selection | CTRL + C | CMD + C | | Paste Selection | CTRL + V | CMD + V | | Delete | DEL or BACKSPACE | DEL or BACKSPACE | | Zoom In/Out | CTRL + MMB | CMD + MMB | || LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button ## Group Selection To allow you to perform a group selection of several blocks: * ****Windows & Linux:**** `` `SHIFT` `` + `` `LMB` `` * ****macOS:**** `` `SHIFT` `` + `` `LMB` `` ## Copy Selection To allow you to quickly copy the selected blocks: * ****Windows & Linux:**** `` `CTRL` `` + `` `C` `` * ****macOS:**** `` `CMD` `` + `` `C` `` ## Paste Selection To allow you to quickly paste the selected blocks: * ****Windows & Linux:**** `` `CTRL` `` + `` `V` `` * ****macOS:**** `` `CMD` `` + `` `V` `` ## Deletion To allow you to delete the selected blocks: * ****Windows & Linux:**** `` `DEL` `` or `` `BACKSPACE` `` * ****macOS:**** `` `DEL` `` or `` `BACKSPACE` `` ## Zoom In/Out To zoom in and out in the Scenario Editor: * ****Windows & Linux:**** `` `CTRL` `` + `` `MMB` `` * ****macOS:**** `` `CMD` `` + `` `MMB` ``