> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Mobile users can log out from their mobile device

To define whether or not a user can log out from their mobile device, go to Settings:

![](https://storage.crisp.chat/users/helpdesk/website/-/5/0/c/4/50c4901273c89800/57912e83-f1f2-4c0b-9723-5170c4_b1lg0y.png)

Then, go to ****General**** > ****Basic configuration****, where you'll find the setting called "****Users can log out on mobile devices****":

![](https://storage.crisp.chat/users/helpdesk/website/-/e/b/7/0/eb70846c7cc70800/964f69ad-aa65-4213-a17f-445721_19ytj41.png)

If you enable this setting (checkmark), users will be able to log out; if you disable it (no checkmark), users won't be able to log out of Handy from their mobile devices.

****In case of keeping this setting disabled, you can control your users' sessions from the web portal. For more information about this, you can read the following article:**** __Log out a mobile device from the web portal__

After making any changes to these settings, remember to click the ****Save changes**** button.

Consider that if you change this setting, mobile users will only see changes after their next synchronization.

In this other article, you'll see a step-by-step on how users can log out from their mobile devices: [Cierre de sesión en el dispositivo móvil](/es/article/cierre-de-sesion-en-el-dispositivo-movil-fh5k4f/)

Send us a message in the chat if you have any questions!