> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My chatbox is showing weird characters

?!$% Your chatbox is showing weird characters? Fortunate, we have a solution to solve your issue.

# Few words about UTF-8

Crisp is using the [UTF-8](https://en.wikipedia.org/wiki/UTF-8) encoding format witch is a nowadays a web standard (92% of websites a using it).

UTF-8 let us to internationalize Crisp in [several languages](https://help.crisp.chat/en/article/what-languages-are-supported-by-crisp-1ivdmy2/) and to display emojis.

Even if most websites adopted the UTF-8 standard, some websites still use deprecated charsets such as latin1, iso-8859-1, or cp1252.

# How to migrate to UTF-8

###### Update your HTML charset

```
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
```

###### Update your file's encoding to UTF-8

![An example using Notepad++](https://storage.crisp.chat/users/helpdesk/website/-/1/8/e/6/18e698caa4ab4000/979a71b1-99c1-49d3-8f42-036086_aiqbra.png)