> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Payment request notifications

If you want to receive an email alert every time a payment request is submitted simply follow these instructions.

**Turning on or off payment request notifications, a step-by-step guide:**

**Step 1:** From your dashboard click on your **initials** in the bottom left-hand corner, then select: '**My account settings**':

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/7/4/ac7461400ec73800/37e20ed6-4cf6-4534-9a67-e39a19_2hzsys.png)](https://downloads.intercomcdn.com/i/o/712218571/579ed24cf37c19f7b0412835/image.png?expires=1790070300&signature=a8ac6416b19ea440f8505dfc5c0e72e42b73b2c77788a7d5212f0b0cdce418aa&req=cyElFMh2mIZeFb4f3HP0gKHF0mwk0pfGA2RA%2BMovZH5MmFwIstWCRcHnt9Bo%0AElYJCzvEETqMXHVstA%3D%3D%0A)

**Step 2:** Scroll down the page and under the **Email Notifications,** header tick the box next to '**Requests a payment'** and then click '**update**' to turn **on** payment request notifications.

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/b/3/c0b33a25977d8800/69029521-a71e-4c14-b420-ebc217_wh6y9m.png)](https://downloads.intercomcdn.com/i/o/573116936/4c14482c1d44f51bd9c50686/image.png?expires=1790070300&signature=378102f9639d485d35957e7f3734c67b8052eb4735ac036459f5c7e2bc12b90c&req=cSckF8h4lIJZFb4f3HP0gH5mBZy0Qxa1sGxF%2Fus2Lc%2FRtfhBwmbXKfqekzsC%0AB03TKgTvN2PYIdFirg%3D%3D%0A)

Untick the box next to '**Requests a payment'** and then click '**update**' to turn **off** payment request notifications.

You will now receive an email whenever an app user submits a payment request and if this payment is not marked as paid on the portal within a month, a further reminder email will be sent.

Want to find out more about actioning payment requests? Read our article on actioning payment requests [HERE](https://intercom.help/care-friends/en/articles/4744500-how-to-action-payment-requests).

If you need any support with creating a payment request or anything else, please click the chat icon in the bottom right corner of your screen.

**What's next?**

* [How to action payment requests](https://support.carefriends.co.uk/en/articles/4744500-how-to-action-payment-requests)
* [How to export a list of payment requests](https://support.carefriends.co.uk/en/articles/4744656-how-to-export-a-list-of-payment-requests)
* [Creating a payment request on behalf of an app user](https://support.carefriends.co.uk/en/articles/4830774-creating-a-payment-request-on-behalf-of-an-app-user)