> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Restrict order creation for prospects

The concept of a ****Lead**** is used to differentiate between "official" clients created by salespeople in the app and potential clients that salespeople encounter while completing their routes and performing their day-to-day tasks.

In the web portal, you can identify which clients are leads when looking at your clients:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/5/7/1/1571dcfbeb163800/4666aa07-e803-4ad1-8ef1-d3d940_nhx2ph.png)

Or when looking at the client's details:

![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/8/c/358c2a963ba6d600/49054c8b-693c-49da-b41b-8cb3a3_ka4j2c.png)

You can also edit whether or not a client is considered a lead:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/8/d/a98df8f060b84000/c1674c8d-4258-4ce2-9723-95d5f6_195634a.png)

When enabling the setting ****Restrict order creation for leads****, your users will only be able to create orders for "official" clients, not for leads.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/1/b/c/21bc23ef0e795a00/3c54cc38-211d-43e9-a05c-832b0b_uaieb1.png)

Send us a message in the chat if you have any questions!