> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Syncing the mobile app

Syncing helps us send information from the mobile app to the web portal and vice versa, helping us keep the two connected.

|| TIP: We don't recommend syncing too often, as it may drain your device's battery.

Syncing is very easy. Go to ****Profile**** in the bottom left corner of your screen:

![](https://storage.crisp.chat/users/helpdesk/website/-/f/7/9/0/f790a5391d541800/da325a59-787c-4ffb-95fa-5c9d37_14b6rt.png)

There, click on ****Sync****:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/5/5/9/15592dd316d4b400/698273ab-c17e-4fa5-bcd3-57e461_u8feei.png)

If the syncing process is working correctly, you'll see this screen while it's loading:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/e/e/e/1eee29fa8f9bfb00/332e1451-2aa3-43e2-89cf-4fb67a_1xn407k.png)

The Handy app and the web portal constantly send each other ****real-time**** information when the devices have a good internet connection. If they don't, they will automatically try to sync every 3 hours.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/8/c/e58c6ebabe40200/95f8a411-c1fe-4f27-b30c-f0946d_1bwh316.png)

Send us a message in the chat if you have any questions!