> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Updating your points values from the portal

You can now update your referral points values from within the portal 🤩

Need help to decide the perfect referral award budget? Use our handy points calculators below, to see what would work best for your organisation:

**Points calculator: £ version** [Points Calculator £.xlsx](https://downloads.intercomcdn.com/i/o/804922577/51350cc19d376be0fe772804/Points+Calculator+%C2%A3.xlsx?expires=1790154000&signature=579ae2a1cdeb914e881cc7b3e852ad21f8f1ef3d0f5f004fa2a0dde87d1a2966&req=fCAjH8t8mIZYFb4X1HO4gQp%2F8OaajRDnlYaPZ01u3EJYQoSe%2Biq7O5NsD1HF%0A)

**Points calculator: € version** [Points Calculator €.xlsx](https://downloads.intercomcdn.com/i/o/804922664/ae650a6b91fe687c2888990a/Points+Calculator+%E2%82%AC.xlsx?expires=1790154000&signature=e6322827ecc9d42846db4e342310db18d89c496ceae42020ad70cbf8433b7714&req=fCAjH8t8m4dbFb4X1HO4gUbnQKXLsiXIsN1xnM8O%2BZ%2B1kldRNIusJ%2FVfiOp9%0A)

**Points Calculator: $ version** [Points Calculator $.xlsx](https://downloads.intercomcdn.com/i/o/804922711/5b1ca32afdcc634c6d2964f1/Points+Calculator+%24.xlsx?expires=1790154000&signature=5d886ae53dc7848cd76470bbb9650323b5918c5f17790b18eceb6f6f078c3734&req=fCAjH8t8moBeFb4X1HO4gXiIMgPPDybIM4ydv8yQMluN%2B3MUZylFODZc%2BJ6p%0A)

💡Click [HERE](https://support.carefriends.co.uk/en/articles/8217985-faqs) for a rundown of our most commonly asked questions regarding referral points.

**❗Please note:** If the tariff values are edited in the middle of a candidate's journey, _previously awarded_ points will remain the same and only future milestones will be awarded the updated values.

**Step-by-step guide:**

**Step 1:** Head to **Settings** on the left then **Tariffs:**

[![](https://storage.crisp.chat/users/helpdesk/website/-/6/d/1/1/6d116303775ecc00/2ee6a6d0-8186-46cd-8234-25cc53_1nof6h3.png)](https://downloads.intercomcdn.com/i/o/myurolee/1428759127/44f9b542a52568fad78f3cb585a3/image.png?expires=1790070300&signature=aeb727744d1dca0deaebe60ed56526a9fe3b6d00bd7d27a062fcbd3609c10d50&req=dSQlHs57lIBdXvMW1HO4zVs5xnTaef6ggtTkGnbHdvBZb6fVenQdFcdPZxGp%0AVaJabhkG5T%2Ba0owYqZA%3D%0A)

**Step 2:** Click the **three-dot** menu icon to the right of the **Standard Tariff,** then click **Edit**

❓Unable to view the 3 dot icon? Only portal users with the permission **'manage account settings'** will be able to view this. Please speak to your line manager if you need access to this permission.

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/7/a/5/f7a5cb40a97f4000/1f0f2fd9-dbf1-4b14-b1a9-0f821d_xmm3ko.png)](https://downloads.intercomcdn.com/i/o/myurolee/1428768641/d7fd86a767bc5f8adcbd80670774/image.png?expires=1790070300&signature=d5741068c61d879ddd68818303b58f8ad3286452d4bf6fac3cc667f212d4cb93&req=dSQlHs54lYdbWPMW1HO4zU%2FETX%2FC3E8CN8MwBpAkH9%2Fw6kwCgnVxZlaDzOCn%0As5J5vmuDKk1vlTSwfY4%3D%0A)

**Step 3:** Enter the **new values** for each recruitment stage and click **save:**

[![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/8/f/128ffefdcd1ce800/9e9f7c8b-d31c-4256-975f-038e1d_1u1vu6l.png)](https://downloads.intercomcdn.com/i/o/myurolee/1428772296/de987a91e2d9010b4945ed488ff3/image.png?expires=1790070300&signature=a8b9f05ea26753d15d29397aa4bcac0c9cc4cfb848c06fd822af15d8a58ce51f&req=dSQlHs55n4NWX%2FMW1HO4zfbqYlWGxZ8BvMo%2BX4yEGPHV9FyjuAMribNBbxH8%0AK%2FWtIsFAEFHPTLUpu4g%3D%0A)

And that’s it! To view these changes, simply log out and back into the portal.

❗If you want to update the time period for your final tenure milestone, please contact us and we'll take care of it for you.

**UK users** can email us at [[email protected]](/cdn-cgi/l/email-protection#c9babcb9b9a6bbbd89aaa8bbacafbba0aca7adbae7aaa6e7bca2), while **AUS users** can email us at [[email protected]](/cdn-cgi/l/email-protection#b9caccc9c9d6cbcdf9dad8cbdcdfcbd0dcd7ddca97dad6d497d8cc). You can also click the green chat icon below to reach us. Thank you! 🙂

If you have any questions, just click on the green chat icon in the bottom right corner and we will be happy to support you further.

**What’s next?**

* [Updating your scheme rules](https://support.carefriends.co.uk/en/articles/5605930-customising-your-scheme-rules)
* [Points FAQs](https://support.carefriends.co.uk/en/articles/8217985-faqs)

Attachment icon

[Points Calculator £.xlsx](https://care-friends.intercom-attachments-2.com/i/o/804922577/51350cc19d376be0fe772804/Points+Calculator+%C2%A3.xlsx?expires=1790070300&signature=6b987cd44d5516e5e02bae8a41ba26941475fa376359daa681befb114223f327&req=fCAjH8t8mIZYFb4f3HP0gPVsU23LuP3iO7774%2Fx%2FA%2F1LsczH4WQ0IKmo0TDS%0AvWIMYjtejQ%3D%3D%0A)

Attachment icon

[Points Calculator €.xlsx](https://care-friends.intercom-attachments-2.com/i/o/804922664/ae650a6b91fe687c2888990a/Points+Calculator+%E2%82%AC.xlsx?expires=1790070300&signature=7e4e487acc8eda9361f0f17f11cb328a46fc4c437e751f71f4985cb0336df6be&req=fCAjH8t8m4dbFb4f3HP0gJUka%2BJrUwwFRgjaB4arsuytUIk%2FCey25QEN7RP5%0AeUaT9%2BFWqw%3D%3D%0A)

Attachment icon

[Points Calculator $.xlsx](https://care-friends.intercom-attachments-2.com/i/o/804922711/5b1ca32afdcc634c6d2964f1/Points+Calculator+%24.xlsx?expires=1790070300&signature=b081f3a30c2f0a922e27f58c9a8f6fcf65b5c93a3e8596c2d7683e73b7bcb3e8&req=fCAjH8t8moBeFb4f3HP0gEbmsT1T%2F9D6PhUDxABWyIPMCJepPqcKcxDMRNZE%0Akr2dQBJQyQ%3D%3D%0A)