> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Upload rejected documents

Incomplete documents are in the "****No confirmation****" folder. They indicate the reason why they could not be read.

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/5/2/c0524baa4b62e000/7369d8a8-86f2-4095-9107-4afd17_1r037fi.png)](https://storage.crisp.chat/users/helpdesk/website/-/6/0/1/f/601ff2e2be043c00/988e3050-37f6-4eb9-96c3-cad9ad_1injt80.png)

## Check and verify that the information in the document is correct:

Complete the basic information:

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/2/b/7/f2b71644e0fa6000/bd3d4af7-b7ba-4aaa-93a9-804cc3_1chlfm6.png)](https://storage.crisp.chat/users/helpdesk/website/-/8/1/5/2/815241e032748000/b19192f7-c447-4374-b71e-3db9e1_ikb5pk.png)

1. ****Date****

Select the date the document was issued.

2. ****Supplier****

Searches and selects the corresponding supplier. If not in the list, create a new supplier.

3. ****Category****

Selects the category to which the vendor belongs, e.g. "raw material", "beverages", "communication", etc.

4. ****Document type****

Selects the type of document from the available options, e.g. "invoice", "delivery note", "return", etc.

5. ****Document number****

Enter the number that uniquely identifies the document.

Haz clic en "****Paso 2 - Total / IVA****"

Click on "****Step 2 - Total / VAT****".

Active VAT breakdown - Recommended

[![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/3/4/593404e411c92c00/f4044735-c9d9-4cbd-8c3c-fd9111_e2sfp1.png)](https://storage.crisp.chat/users/helpdesk/website/-/1/7/4/5/17456154d55ac100/0d9589dc-2027-44f3-873e-236db5_2wjiv5.png)

****Inactive VAT breakdown****

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/4/8/1/b481d587d3ecd000/8d1ca705-1e82-4af4-8507-2fb276_1ysdnym.png)](https://storage.crisp.chat/users/helpdesk/website/-/2/a/1/c/2a1c1c332a89b800/b1fb7d9b-9edd-4e07-8199-bb8be8_1swpq7a.png)

3. ****Details and products****

This is the ****most important**** part, pay special attention to the description, quantity, unit, unit price and total.

🍎 Products are automatically generated from the document details.

⚠️ It is essential to check them carefully before confirming the upload of a document. Otherwise, there could be errors in the creation and grouping of products.

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# 📌 Related items

* [A document has not been scanned](https://intercom.help/haddock-app/es/articles/6863462-no-se-ha-digitalizado-un-documento) → We explain why some documents cannot be scanned and how to fix it.
* [How to upload documents?](https://intercom.help/haddock-app/es/articles/6863568-como-subir-documentos) → We tell you in detail how to upload invoices, delivery notes and tickets to haddock.

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