> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# User details and activity

| ****It's important to analyze your users' activity to find opportunities for improvement and become more efficient, such as improving routes, improving time management, adjusting expectations, etc.****

Viewing a user’s activity gives you access to a wide range of information in a simple, organized way, from a high-level overview down to the smallest details.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/1/ffb1415e82ae3800/a8560257-edf3-4380-b722-0df62f_18jreik.png)

* In the top left side of the screen, you'll find some relevant information about the user:

Name, open/closed session, zones, mobile device battery:

![](https://storage.crisp.chat/users/helpdesk/website/-/7/f/a/1/7fa16bf80a659c00/008b626c-d7a8-4df5-b00e-697981_1e4amo3.png)

* ****Below the date filters, you'll see the Activity section.****

Here, you'll see the user's activity grouped by the date range you selected. You can see the user's visits, orders, payments, etc.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/0/9/a/709aeaa9f20d8c0/12a70914-7ba9-470f-996f-c91728_1vb3mms.png)

* ****At the bottom of the left side of the screen, you'll see a timeline of the user's activity, as well as a filter to view only visits, orders, deliveries, payments, forms, etc.****

![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/5/0/c95060866e58f800/56bdbbe7-2351-4afd-8472-f12db2_sepxkz.png)

* On the right side of the screen, you'll see a map with the user's routes and clients for the time range you select.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/b/c/9/fbc908a16ae4b800/8f282143-66c9-42c8-b0db-6a0095_zlkah5.png)

All of the map's information can be filtered to show only what you're most interested in.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/9/1/3a91856245d85600/809afef0-1a6b-4cf1-9d1d-6d32ac_1xp1fr4.png)

In the top right side, you'll also be able to choose how to view this screen. Either how we've just seen it, only show activity, or only show the map:

![](https://storage.crisp.chat/users/helpdesk/website/-/7/f/e/6/7fe60721dd052000/7cd502ce-8c4f-4eee-9b69-ec1cb9_aoxt9j.png)

* Only Activity:

![](https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2026-01-19-at-12153_14wqze7.png)

* Only map and routes:

![](https://storage.crisp.chat/users/helpdesk/website/-/5/7/c/b/57cbecba60da4000/screenshot-2026-01-19-at-12184_hgfa2t.png)

****As you can see, one simple screen can give you plenty of valuable information on the user's activity and performance.****

Send us a message in the chat if you have any questions!