> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Viewing candidates overdue for initial contact

This guide will show you how to view and export a list of referrals/candidates who are deemed overdue for their initial response/contact. They will be deemed overdue if they have not been contacted within 1 working day of the initial enquiry being received.

**Step 1:** Head to the **candidate area** of the portal and then click on '**Show me**':

[![](https://storage.crisp.chat/users/helpdesk/website/-/d/8/2/d/d82d4d4919f6a000/7c98d649-42ae-463f-bf38-ba01fb_1xng68a.png)](https://downloads.intercomcdn.com/i/o/576742157/ae0f9a7b727eac0e8a2a68e7/image.png?expires=1790070300&signature=6c55e51a350ee69da2186302a5849d7c07f48e5fee2c22ddb34745d1d322c181&req=cSchEc18nIRYFb4f3HP0gPMYFMrgrV9LpqZ1hjc2txQf2O9hJm34FjGocDZp%0A0c1M%2F2Tg%2BcSmkz4A3g%3D%3D%0A)

💡**Top tip!** If you do not have the 'show me' option then there are no overdue candidates.

**Step 2:** A list of all overdue candidates will appear. You can now filter these candidates or export the list:

[![](https://storage.crisp.chat/users/helpdesk/website/-/4/b/0/4/4b04261e70d96c00/fb4f6f20-1c6c-452c-94bb-d4954e_2r2lp6.png)](https://downloads.intercomcdn.com/i/o/576717188/0644e062e2ba0c4da963fae5/image.png?expires=1790070300&signature=972c8e9f36ae20e7aa80492688f1bbae83acbea3e49bae49d12c3feac82c4e6c&req=cSchEch5nIlXFb4f3HP0gM2rPlIw1zwOZocKDBHxXxAqENmGdfZW88Vf9AW1%0A4ZzKP9rnl5tb8hzNkw%3D%3D%0A)

To **return to the full list of candidates** simply **click on the X** next to the filter:

[![](https://storage.crisp.chat/users/helpdesk/website/-/d/3/e/2/d3e29b2b12777800/5e8278ae-9a89-421c-bb28-81eaa8_1modj21.png)](https://downloads.intercomcdn.com/i/o/576738325/742386e27e92310d3b3acf3d/image.png?expires=1790070300&signature=f2b9a6cac650917876824772babf624cc9a4d012e9b663ec95c50b28dcc1fa5b&req=cSchEcp2noNaFb4f3HP0gOE5R96R9hG0J%2BQzmF4PSWllRfYf9kQM4cT8ZF2T%0AJNO2Kf9R3leMyL05VQ%3D%3D%0A)

If you have any questions about this or anything else, please get in touch by clicking on the chat icon in the bottom right of your screen.

**What's Next?**

* [Tips on responding to candidates](https://support.carefriends.co.uk/en/articles/5938563-tips-on-responding-to-candidates)
* [Candidate's initial response time monitoring explained](https://support.carefriends.co.uk/en/articles/5571407-candidate-initial-response-times)