> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Virtual printer

| With Handy, you can print digital tickets, where you can see them as an image on your device, instead of using a physical printer.

This will help avoid wasting paper by being able to see tickets before printing them.

### Here's how to do it:

Click on the option "Virtual printer" when selecting which printer to use:

![](https://storage.crisp.chat/users/helpdesk/website/-/9/7/4/f/974f69159db54000/12a34b07-12d1-4fe3-92ad-d950c4_15ke7ap.png)

Now you'll be able to choose a virtual printer when printing, which will then take you to the following app called ****RawBT****, which you'll need to download:

![](https://storage.crisp.chat/users/helpdesk/website/-/8/b/6/5/8b65525557094000/91db419c-57c1-4f70-b50f-c162ea_1l6ayiq.png)

Once you’ve downloaded the app to view tickets before printing, open the order from your timeline and select the ****More**** option.

This will open the following screen to view the ticket. Click on ****Print:****

![](https://storage.crisp.chat/users/helpdesk/website/-/d/2/3/f/d23f88dace431000/3156a75e-1648-4770-924a-6c257f_130xwnh.png)

The ticket will look like this, and you'll also be able to share this digital ticket with your client:

![](https://storage.crisp.chat/users/helpdesk/website/-/b/1/b/4/b1b49e11fbed2800/cd7fbb6d-2ef1-4edd-87c4-b5403c_163l8gp.png)

Send us a message in the chat if you have any questions!