> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where do uploaded documents go?

⏳In Review

Uploaded documents being digitised.

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/9/2/f19214f9689c0000/b260c147-fc6e-409c-a34c-c06db6_156psmg.png)](https://storage.crisp.chat/users/helpdesk/website/-/8/e/0/0/8e00ca1c6d483000/4fb7eeb6-e284-40b8-90d4-752dee_ikn2ru.png)

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## 💙 Scanned

After the scanning time has elapsed, the successfully scanned invoices, delivery notes and tickets go to the marked section of the main document screen.

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/8/a/f18a97e74a9a0000/5e74d4dc-aced-422a-9d46-32882c_1g76j4i.png)](https://storage.crisp.chat/users/helpdesk/website/-/d/8/9/f/d89f6ab562602800/3b2d3aa5-e3d6-43b6-9d2a-3d114a_1ycmenp.png)

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## ❗️Falta confirmation

Documents that can be uploaded by completing some of the information. See [full details of the errors and how to fix them](https://intercom.help/haddock-app/es/articles/6863462-no-se-ha-digitalizado-un-documento).

[![](https://storage.crisp.chat/users/helpdesk/website/-/6/b/d/4/6bd4eccfa9550000/9cea48e5-dc0e-4386-a769-1696fc_1s2uuab.png)](https://storage.crisp.chat/users/helpdesk/website/-/d/f/5/d/df5d5b0f28345000/ff513e8f-0839-4912-9083-020230_7ovdlg.png)

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## ❌ Rejected

The document cannot be uploaded. You can retrieve, view and delete the file.

[![](https://storage.crisp.chat/users/helpdesk/website/-/8/c/1/0/8c103ed1ecc47800/2b133c37-f088-4d0a-9b6b-70bb7d_9z4u9o.png)](https://storage.crisp.chat/users/helpdesk/website/-/f/a/6/8/fa68c7e08166a000/552344d1-ae43-4218-a678-5c69ef_itg2ot.png)