> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why am I getting a blank PDF after following our Email automation instructions?

* You might be using Shopify's email preview in the usual case, in which case, the PDF link in the email doesn't link to any PDF, since the email doesn't correspond to any actual order in your store.
* If this is not your case, please contact our support: [[email protected]](/cdn-cgi/l/email-protection#32414742425d40467253424241545b5c535e1c515d5f)